Setting Up Video Visits at Mobile Metro Jail: Register, Choose Onsite or Remote, and What’s Free
Setting up a video visit at Mobile Metro Jail is straightforward once you know your options. Here's how to register, the difference between onsite and remote visits, and the scheduling rules you need to follow.
After completing registration, you should receive a confirmation email. No email? Don't waste time re-registering - call 866-516-0115 for help.
If you don’t get your confirmation email: Call 866-516-0115 for help with registration or confirmation issues.
No computer? You can register in person at the Metro Jail lobby, 450 St. Emmanuel Street. Walk-in registration hours are Monday through Friday, 8:00–11:00 am or 2:00–5:30 pm Central time.
You can also register by phone. Call 866-516-0115 to get set up.
Once registered, you can choose between onsite video visits (at the jail) or remote video visits (from your own device). Register first, then pick whichever option works best for you.
Good news: Onsite video visits at Metro Jail are free.
Plan ahead when scheduling. Visits must be booked at least 1 day in advance, and you can't schedule more than 7 days out. That 1-day advance rule is what trips up most people trying to book last-minute.
- ✓ Onsite video visit: sign in 15 minutes before your scheduled start time.
- ✓ Remote video visit: sign in 15 minutes before your scheduled start time.
Keep this number handy: 866-516-0115. Use it to register by phone or to troubleshoot if your confirmation email never arrived.
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