Who to Call When You Have Questions About Someone at Mobile County Metro Jail
Need to reach the right person at Mobile County Metro Jail? Here's exactly who to call—whether you need custody info, admin help, vendor support, or medical.
Call the Metro Jail automated system at 251-574-6412 for basic information about someone in custody. It's the fastest option when you just need quick details without getting transferred.
For general questions about the jail, call Metro Jail Administration at (251) 574-4702. Start here if your question isn't about medical care or a third-party service like video visits.
Having trouble scheduling visits or making deposits through GettingOut/Telmate? Call their customer care line at 1-866-516-0115. This is the right number when the issue is with your account, scheduling, or payment - not the jail itself.
Medical services at Mobile County Metro Jail are contracted through NaphCare. Because of this, medical calls may route differently than general jail questions - and you might need to leave a message for a callback.
- ✓ Metro Jail page medical info line: 574-3368
- ✓ Sheriff’s phone directory: Metro Jail–Warden (251) 574-3385 (medical-3367)
Note: Different sources list different medical contact numbers. Check both the Metro Jail page and the Sheriff's phone directory to confirm which one is current before calling.
Quick Reference Table
- ✓ Automated inmate information (Metro Jail automated system): 251-574-6412
- ✓ Metro Jail Administration: (251) 574-4702
- ✓ GettingOut / Telmate customer care (visits + deposits): 1-866-516-0115
- ✓ Medical information (Metro Jail page): 574-3368
- ✓ Medical alternative listed in Sheriff’s directory: Metro Jail–Warden (251) 574-3385 (medical-3367)
- ✓ Medical numbers conflict across sources - verify which one is current before calling.
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