How to deposit funds, commissary, and payment options
As of Sept. 1, 2023, Mobile Metro Jail's Money Clerks no longer accept money orders for inmate trust account deposits. The jail's site does still show a separate notice reading "MONEY ORDER LIMIT IS $50.00," so the guidance is conflicting. The jail directs families to deposit funds through the InmateCanteen option on its website instead. Online and kiosk deposits are handled by a third-party vendor, so you may need to create an account and pay service fees. Processing times and available payment methods vary by channel. If a deposit fails or a vendor page doesn't work, the jail's guidance is to contact vendor support at ICCSupport@TKC32M.com or use the vendor chat. Inmates can also use kiosks and housing-area tablets to order commissary and send single requests (not inmate-to-inmate messages).
Search for a loved one and send messages and photos in minutes.
Trying to put money on someone's account at Mobile Metro Jail? If the mixed messages about money orders have you confused, you're not imagining it. The jail's own page has two statements that contradict each other. Here's how to make sense of them and what to do next.
Trying to add money to someone's account at Mobile Metro Jail? The jail's website sends mixed signals. Here's what the current policy actually says, why some older text is still floating around, and how to make sure your payment goes through without delays or rejection.
Mobile Metro's Money Clerks stopped accepting money orders for inmate trust accounts as of Sept. 1, 2023. The site also shows a separate "MONEY ORDER LIMIT IS $50.00" notice, so the guidance is conflicting. Your best bet is to use the InmateCanteen deposit option instead.
Use the InmateCanteen option linked from the jail's website. The vendor may require you to create an account and could charge service fees. Deposit methods and processing speed vary by channel.
Contact the vendor, not the jail. Email ICCSupport@TKC32M.com or use the vendor site chat for help with failed or missing InmateCanteen deposits.
First-time video visits go smoother when you follow a few strict rules up front. Run through these five checks to make sure your Mobile Metro Jail video visit actually happens when the time comes.
Your first video visit goes much smoother when you know Mobile Metro Jail's timing and visitor rules upfront. Here are five rules that will help you avoid surprises and keep your visit on track.
Staying in touch with someone at Mobile Metro Jail comes down to getting registered and understanding the jail's phone call requirements. Here are the key rules and steps to follow.
