How to deposit funds, commissary, and payment options
Adding money to an inmate's account at Mobile Metro Jail has changed. As of Sept. 1, 2023, the jail's Money Clerks no longer accept money orders for inmate trust deposits. The facility site also shows a "MONEY ORDER LIMIT IS $50.00"—worth noting if you're working from older instructions. Instead of in-person money-order deposits, the jail directs families to an InmateCanteen deposit link. Run into problems with a deposit? Contact the vendor directly (email ICCSupport@TKC32M.com or use the site chat)—not the facility. Inmates can use housing-area kiosks and tablets to order commissary and send requests. One request per message is allowed, and the system isn't for inmate-to-inmate messaging.
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Trying to add money to someone's account at Mobile Metro Jail? The jail's website sends mixed signals. Here's what the current policy actually says, why some older text is still floating around, and how to make sure your payment goes through without delays or rejection.
Trying to put money on someone's account at Mobile Metro Jail? The facility posted a change that could save you a wasted trip. Here's what's different now, what the notice says about limits, and exactly what to confirm before depositing funds.
No. As of Sept. 1, 2023, Money Clerks no longer accept money orders for inmate trust deposits. The site also shows a "MONEY ORDER LIMIT IS $50.00," which may appear in older directions.
Use the InmateCanteen deposit link provided on the Mobile Metro Jail site to add funds. Follow the vendor’s setup and payment steps for your chosen method (online/app, phone, retail cash locations, or kiosks) before sending money.
Contact InmateCanteen support: email ICCSupport@TKC32M.com or use the site chat. The facility site specifically directs deposit problems to the vendor and says not to contact the jail for processing issues.
First-time video visits go smoother when you follow a few strict rules up front. Run through these five checks to make sure your Mobile Metro Jail video visit actually happens when the time comes.
Mobile Metro Jail has strict rules about personal mail—only metered postcards are accepted. Get the format and addressing right, and your mail should go through without issues.
Video visits at Mobile County Metro Jail run through GettingOut/Telmate. Once you're registered and know the booking window, it's just a matter of picking an available slot and confirming.
