How to Contact an Inmate at Facility

Video visits at this facility are scheduled in 30-minute increments, with a one-hour maximum per session. Only an approved visitor can schedule one, and it has to be set up at least 24 hours in advance through Securus. That 24-hour lead time is usually the first thing that catches people off guard when they're trying to get a visit quickly.

Before you can visit (including video visits), you need to submit a visitor application, get approved, and be added to the incarcerated individual's visitor list. Plan ahead: scheduling comes after approval, not before. Keep group size in mind, too. Each incarcerated individual may have up to seven approved visitors per visit. If multiple people want to participate, coordinate who's approved and who's attending.

On visit day, expect tight limits on what you can bring. You may carry one form of government-issued ID into the visiting area. If you drive, you can keep one car key and/or remote on a single ring key chain, but it will be secured at the visit room check-in. Prescription medication is allowed only if it's in the original container, and only the limited amount you need during the visit. The container must list your name, the medication name, the pharmacy, and the prescribing physician. One thing that trips people up: if you use a medical device that relies on a cell phone for monitoring (glucose monitoring, for example), you are not authorized to bring a cell phone into visiting. You'll need an alternative plan.

Steps to Follow

• ✓ Submit the visitor application, then wait to be approved and added to the incarcerated individual’s visitor list.
• ✓ Schedule your video visit through Securus (approved visitors only), at least 24 hours in advance.
• ✓ Choose a time slot in 30-minute increments, and plan around the one-hour maximum for a single video visit.
• ✓ Bring only what you are allowed to have with you, including one form of government-issued ID if permitted in the visiting area.
• ✓ If you drive, bring just one car key and/or remote on a single ring key chain, and expect it to be secured at visit room check-in.
• ✓ If you need prescription medication during the visit, bring only the limited amount needed, in the original container showing your name, the medication, the pharmacy, and the prescribing physician.
• ✓ If you use a medical device that normally relies on a cell phone for monitoring, plan an alternative. Cell phones are not authorized in visiting for this purpose.

1. Get approved to visit: Submit the visitor application and wait until you are approved and added to the incarcerated individual’s visitor list.
2. Schedule the video visit: Once approved, book through Securus at least 24 hours before the visit time.
3. Pick the right length: Schedule in 30-minute increments, and do not plan on a single video visit lasting more than one hour.
4. Coordinate your group: If more than one person wants to visit, coordinate approvals and attendance. Each incarcerated individual may have up to seven approved visitors per visit.

Before you make plans, confirm the current scheduling process and timing requirements. Video visits are scheduled at least 24 hours in advance through Securus by an approved visitor, but it's worth verifying any platform details and the exact lead time required. Double-check that visits are still booked in 30-minute increments with a one-hour maximum, and look into the current visitor application process so you know what to expect for approval.

• ✓ Whether you may have one form of government-issued ID in the visiting area, and which ID types are accepted.
• ✓ The car key rule (one car key and/or remote on a single ring key chain) and how keys are secured at visit room check-in.
• ✓ The exact prescription medication requirements: original container, your name, medication name, pharmacy, prescribing physician, and only the limited amount needed for the visit.
• ✓ The no-cell-phone rule for visitors who use medical devices that normally require a phone for monitoring, and what alternatives visit staff will accept.