How to Send Money to Facility

Video visits at this facility are recorded in a system that is not owned or maintained by the Department. Designated employees can access those recordings. If you have an account connected to video visits, assume everything on the call can be reviewed later and treated as part of your account history.

Steps to Follow

• ✓ Treat every video visit like it is being recorded and could be reviewed later (recordings are stored in a non-Department system with designated employee access).
• ✓ Keep your visit compliant from the start. Staff may live monitor or review recordings, and they can end a visit mid-call if violations or misconduct occur.
• ✓ Protect the account holder. If policy violations occur on a video visit, the account owner can be suspended or terminated from video-visit privileges.

Before you set anything up, confirm which system hosts the recorded video visits and what that means for you as an account holder. The policy says recordings are kept in a system not owned or maintained by the Department, and designated employees have access. It does not, however, spell out the vendor platform, how long recordings are retained, or exactly how access is handled.

You should also ask how enforcement works in practice. Is live monitoring common? What specific conduct triggers a visit being terminated mid-call? How are account suspensions applied? The policy allows staff to end visits for violations and to suspend or terminate the account owner's privileges. Get the facility to clarify what happens after an incident and what options you have if you believe a suspension was applied in error.