Who to Call About Visits at Monroe Correctional Complex (phone numbers, options, and when staff are available)
Trying to sort out visiting at Monroe Correctional Complex (MCC)? The fastest path is calling the right number and pressing the right options. Here are the exact phone prompts, when visit staff are usually working, and what to say if you have to leave a message.
Call the main line at (360) 794-2600 for visiting information. When the menu starts, press 1, then 4 to hear recorded visiting details. Need to talk to an actual person? Press 4244 after dialing (360) 794-2600. You can also try (360) 794-2899 as an alternate number.
Quick tip: On the main line, use option 1 → option 4 for visiting info, or press 4244 if you need to speak to someone. Have the incarcerated person’s name and DOC number ready so your call (or message) can be handled faster.
Visit staff at MCC typically work Friday through Monday. Call outside that window and you'll likely hit voicemail. For the best shot at reaching someone live, time your call for Friday–Monday.
Plan your call: If you can’t get through right away, try again Friday–Monday. On other days, be ready to leave a clear voicemail so staff can return your call when they’re back on shift.
Voicemail Email Content
- ✓ Incarcerated person’s full name
- ✓ Incarcerated person’s DOC number
- ✓ A brief summary of what you need help with
- ✓ Your best callback number
- ✓ The best time to reach you
Dealing with a name update on your visit application or visitor account? Include extra details so you don't end up in a back-and-forth. Along with the incarcerated individual's name and DOC number, mention your current name, your previous name, and where your ID was issued (state or country). Visitor names must match your current identification exactly - being specific upfront saves time.
Can't get your issue resolved at the facility level? Contact the Statewide Visit Unit by email or voicemail. Include the incarcerated individual's name and DOC number, plus a short explanation of what needs fixing so your message gets routed to the right person.
One more thing: WSRU visits at Monroe Correctional Complex must be scheduled online at least 5 days in advance. If you're calling about a WSRU visit, check your dates early. Waiting until the last minute could put you outside that 5-day window.
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