Who to Call When You Have Questions About Visiting Monroe Correctional Complex
Need to confirm visiting details or check on a visitor application at Monroe Correctional Complex (MCC)? Getting answers usually comes down to calling the right number and picking the right menu options. Here are your contact options and what to expect.
For visiting information at Monroe Correctional Complex, call (360) 794-2600. When the automated system answers, press option 1, then option 4 to get to the visiting information prompts.
Need to talk to an actual person? While on the (360) 794-2600 phone menu, press 4244 to get routed to a live staff member. This is your best bet when the recorded prompts aren't answering your specific question.
If the main line isn't getting you anywhere, try (360) 794-2899 for visiting questions. Some people have better luck with this alternate number, especially when the main phone tree is busy.
Visit staff at MCC generally work Friday through Monday. If you're calling outside that window and not getting through, try again on one of those days.
Waiting on a visitor application? MCC's process is designed to wrap up within 30 business days after your application is received. That said, delays happen. A high volume of applications or additional review by the Visit Multi-Disciplinary Team (VMDT) can push things back.
Timing note: You'll only get a response to status inquiries if the application has been in process for more than 8 weeks.
When you call, have the specific unit name ready. MCC has multiple unit entrances, so staff will need to know which one you mean. The street address for Monroe Correctional Complex is 16550 177th Avenue SE, Monroe, WA.
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