How to Add Phone Time or Video Visit Credits: 3 Ways to Send Money for Monroe County Jail
Want to help someone at Monroe County Jail make phone calls or book a paid video visit? You'll need to pick the right deposit type first. Phone time and video visitation run through separate systems, but adding money is simple—you can do it in person at the lobby kiosk, online, or by phone.
Monroe County Jail uses two separate accounts. Phone time deposits go through CSGPay. Video visitation funds go through JailATM. The method you choose depends on which account you're funding - so double-check before you pay.
Note: Online deposits are made with a credit or debit card using the jail’s provided vendor options.
Prefer to handle things in person? You can add telephone time at the kiosk in the jail lobby. The Jail ATM kiosk in the detention center front lobby also accepts cash deposits into an inmate's account - a solid option if you'd rather not use a card.
The same lobby kiosk works for video visitation funds too. If you're covering paid video visits instead of phone calls, just load money at the kiosk in person.
Online
- ✓ Use CSGPay online to add telephone time.
- ✓ Use JailATM online to add funds for video visitation.
- ✓ Expect to pay online with a credit or debit card through the jail’s provided vendor options.
Don't want to deal with the website? Both vendors accept deposits by phone. For telephone time through CSGPay, call 1-877-618-3516. For video visitation funds through JailATM, call 1-870-627-5476.
- Decide what you’re funding - use CSGPay for telephone time and JailATM for video visitation funds.
- Call the correct vendor - for telephone time, call 1-877-618-3516; for video visitation funds, call 1-870-627-5476.
- Complete the deposit by phone - follow the prompts from the vendor to add the funds to the correct account type.
Not sure which option fits your situation? Call the jail at (478) 994-7051 for general questions. The jail's website doesn't list vendor fees or processing times, so contact the vendor directly if you need exact costs or timing.
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