Free On‑Site Video Visits vs. Paid Web Visits at Monroe County Jail — What’s the Difference
Trying to decide between the free on-site video kiosk and paid web visits at Monroe County Jail? The main differences come down to where you visit from, when you can visit, and whether you'll need to pay.
Monroe County Jail suspended in-person visitation due to COVID-19 and now offers Video Visit/Messaging instead. Rather than sitting across from your loved one, you'll connect by video - either through an internal kiosk at the jail or a web-based option from home.
The internal video kiosk at the jail is free. The catch? Visits are short - just 15 minutes per visitor - and you can only visit on the inmate's designated visitation day.
Prefer to visit from home? Web video visits through JailATM are available any day until 11:00 PM. That extra flexibility is helpful for evening schedules or last-minute planning.
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- ✓ Choose the free on-site kiosk option if you can get to the jail and you’re okay with a 15-minute visit on the inmate’s designated visitation day.
- ✓ Choose the paid web visit option if you need more flexibility - it’s available any day until 11:00 PM.
- ✓ If you were expecting a traditional in-person visit, plan around video instead - in-person visitation was cancelled due to COVID-19 concerns and video is the alternative being offered.
Bottom line: The on-site kiosk is free but limited to a 15-minute slot on the inmate's designated day. Web visits cost money but work any day until 11:00 PM.
- Add funds for video visits (if you’re using the web option) - Use the kiosk in the jail lobby, add funds at JailATM, or call 1-870-627-5476.
- Add funds for phone time (if needed) - Use the kiosk in the jail lobby, add funds online at CSGPay, or call 1-877-618-3516.
Questions about which option works for you? Call Monroe County Jail at (478) 994-7051.
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