Video Visits at Monroe County Jail: Free On‑Site Kiosks vs Paid JailATM Remote Visits
Monroe County Jail replaced in-person visitation with video visits and messaging during COVID-19. If you want to see your loved one, you're choosing between two options: a free on-site kiosk visit at the jail or a paid remote visit through JailATM.
Monroe County Jail cancelled in-person visitation due to COVID-19 and switched to video visits and messaging. All visits now happen through a screen - either at a kiosk inside the jail or online from wherever you are. Your main decision: free on-site visits or more flexible paid remote visits.
The first option is the on-site video kiosk in the jail's visitation room. You go to the jail, sit at the kiosk, and connect through the screen. At Monroe County Jail, this option is free. If cost matters most, start here.
The second option is a web-based video visit through JailATM. This is the "visit from home" route - you don't need to be at the jail, and visits are available any day until 11:00 PM. The tradeoff: you'll need to add funds to your account before you can use it.
On-site kiosk visits are short. Each one is capped at 15 minutes per visitor, so come prepared. Know what you want to say, what questions you need answered, and anything important you don't want to forget in the moment.
Remote visits through JailATM offer more flexibility. According to the jail, website visits can be done any day until 11:00 PM. That's a big deal if you work weekends, have childcare to juggle, or live too far away to make the trip for a 15-minute session.
Adding Funds
- ✓ Add funds at the kiosk in the Jail Lobby
- ✓ Add funds at www.jailatm.com
- ✓ Add funds by phone at 1-870-627-5476
To use remote video visits through JailATM, you'll need to add funds first. Monroe County Jail lists three ways to do this: the kiosk in the Jail Lobby, the JailATM website, or by calling 1-870-627-5476. Once your account has funds, you can schedule web visits any day until 11:00 PM.
Tip: If you can get to the jail, the on-site kiosk visit is free. If travel is hard or your schedule is unpredictable, the paid JailATM web visits can be done any day until 11:00 PM.
A few details aren't spelled out in the jail's public guidance - specifically, the exact price for remote visits and the step-by-step booking process. Before adding money to your account, confirm current costs and scheduling by checking JailATM, using the lobby kiosk, or calling 1-870-627-5476.
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