When Can Inmates Make Phone Calls at Monroe County Jail (Phone Hours & Privacy)
Trying to catch a call from someone at Monroe County Jail? Timing matters—and so does how the call gets paid for. Here's what you need to know about daily phone hours, payment options, and privacy.
Housing-area phones at Monroe County Jail are available every day from 9:00 a.m. to 5:00 p.m. This is the main daytime window when your loved one can reach the phones.
There's also an evening window: 7:00 p.m. to 11:00 p.m. daily. For many families, this later block works better - especially if you're at work during the day.
Note: Both phone windows - 9:00 a.m. to 5:00 p.m. and 7:00 p.m. to 11:00 p.m. - apply seven days a week.
Calls from Monroe County Jail can be paid two ways. Your loved one can use prepaid phone time from their commissary account, which draws down as they talk. The other option is collect - you'll need to accept the charges when the call comes through.
Adding-prepaid-time
- ✓ Add telephone time at the kiosk in the jail lobby.
- ✓ Add telephone time online at CSG Pay using a credit or debit card through the jail’s provided link.
- ✓ Add telephone time by phone by calling 1-877-618-3516.
Quick reference: To add telephone time through the vendor, use 1-877-618-3516 or www.csgpay.com.
Don't expect privacy on these calls. Monroe County Jail states that inmate phone communications don't have the same privacy protections as calls for the general public. The exception: conversations with legal counsel, courts, or other privileged contacts. Personal calls may be monitored by staff for anything that could affect facility safety or security.
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