When You Can Take Calls from Someone at Monroe County Jail (Phone Hours & How Calls Work)
Phones in the housing areas at Monroe County Jail are available every day from 9:00am to 5:00pm. This daytime window is when you're most likely to hear from your loved one.
There's also an evening window every day from 7:00pm to 11:00pm. Missed a daytime call? Keep your phone close during these hours - many families find evenings are the easiest time to connect.
Calls can be paid for using prepaid phone time from the inmate's commissary account. Money on their account covers the call, so they can dial out without you accepting charges on your end.
Collect calls are also available. With this option, charges go to you - the person receiving the call - and you'll need to accept them for the call to connect.
How to Add Time
- ✓ Add telephone time at the kiosk in the Jail Lobby.
- ✓ Add telephone time online at www.csgpay.com.
- ✓ Add telephone time by phone by calling 1-877-618-3516.
If collect calls won’t go through: Contact Correct Solutions at gasupport@correctsolutionsgroup.com for help with problems accepting collect calls from Monroe County Detention Center.
Calls from Monroe County Jail aren't private like regular phone calls. Communications may be monitored, except for calls with legal counsel, the courts, or other privileged contacts. Assume personal calls can be listened to and keep sensitive details off the phone.
Warning: Abuse of the jail telephones can lead to loss of phone privileges for an indefinite period of time.
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