Scheduling Remote Video Visits with Someone at Montford Unit: What You Need to Know
Remote video visits can be a real lifeline when you can't visit in person. Here's what to expect with Securus remote video visits at the Montford Unit—and what to do if the tech doesn't cooperate.
Securus remote video visits are capped at 60 minutes. The clock starts at your scheduled time - no extensions - so log in a few minutes early to make sure everything's working.
Each Securus remote video visit costs $10.00. Since the visit length is fixed, think of it as a flat fee per session rather than something that varies.
Inmates are allowed one Securus remote video visit per month. With only one shot, coordinate ahead of time so you both pick a day and time that actually works.
The TDCJ online visitation scheduler lists several visit types: Regular, Contact, and Video/Tablet. Here's the catch - Video/Tablet in the scheduler is not the same as the Securus Video program. Don't assume you're booking a Securus remote visit just because you see that option.
Register Calls
- ✓ Register your phone number online through the Texas Inmate Telephone Friends & Family Enrollment system before you expect calls.
- ✓ Have the inmate’s TDCJ ID number ready - you’ll need it to complete registration for calls from that specific person.
Having ongoing problems with Inmate Technology Services - phone service, e-messaging, tablets, or Securus video? You can send a written complaint by mail to: Inmate Technology Services Contract Manager, PO Box 4016, Huntsville, TX 77342-4016.
You can also email complaints to offenderphones@tdcj.texas.gov. Email is often the fastest route - you can explain the issue clearly and keep a copy for your records.
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