Setting Up Video Visits at Montgomery County Jail (ICSolutions): Free Kiosks vs. $7.50 Remote Visits
Montgomery County Jail uses ICSolutions for video visitation. Once you set up your account, you can choose between free on-site kiosk visits or paid remote visits from home ($7.50). Timing matters—show up late and you could lose your session.
You'll need an ICSolutions account to schedule a video visit (must be 18 or older). Head to www.icsolutions.com to register and book sessions. Set up your login ahead of time - don't wait until the day you want to visit.
Note: Video visits are subject to monitoring and recording.
Video visits must be scheduled at least 24 hours in advance. You can book up to two weeks out, which helps if you're juggling work, school, or childcare. Use that window to lock in a time that actually works.
Sessions last up to 25 minutes. That goes fast. Be ready to start on time and have a rough idea of what you want to talk about before the call connects.
If cost is the deciding factor, go with the on-site kiosks - they're free. This option also makes sense if your home internet is spotty and you don't want to risk connection problems during a scheduled session.
Remote video visits from home cost $7.50 per visit. You pay when you schedule, so treat it like buying an appointment in advance. Double-check the date and time before you confirm.
The login window is tighter than you'd expect. You can only log in within 5 minutes of your scheduled time - not 15 or 20 minutes early. Wait until you're inside that 5-minute window, then sign in.
There's a hard cutoff on the late side too: if either person is more than 20 minutes late, the visit is marked as missed. No refunds unless there was a confirmed operational issue in the housing area. Treat the start time like a deadline - especially for paid remote visits.
Practical Tips
- ✓ Create your ICSolutions account ahead of time so you’re not troubleshooting at the last minute.
- ✓ Schedule at least 24 hours in advance (and up to 2 weeks out) so you have more time options.
- ✓ Plan around the 25-minute session length so you’re ready to talk as soon as the visit starts.
- ✓ Don’t try to join too early: you can only log in within 5 minutes of the start time.
- ✓ Don’t drift past the start time: if either side is more than 20 minutes late, the visit is marked missed.
Reminder: Remote (home) video visits cost $7.50, paid when you schedule. If a visit is missed, it won’t be refunded unless there was a confirmed operational issue in the housing area.
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