Video Visits at Montgomery County Correctional Facility: Free On‑Site vs. $7.50 At‑Home — How to Schedule
Video visits can be a lifeline — but the rules are strict enough that a small timing mistake can cost you the session, especially if you're paying for an at-home visit. Here's how video visitation works at Montgomery County Correctional Facility, what it costs, and how to schedule it the right way.
Visitors 18 and older use ICSolutions for video visitation. Create an account at www.icsolutions.com, complete registration, and schedule your visit through the same site.
Note: Video visits are subject to monitoring and recording. Plan your conversation with that in mind.
On-site video visits are free. If you can get to Montgomery County Correctional Facility, you won't pay anything.
Prefer to visit from home? That costs $7.50 per session, paid when you schedule.
You can't book at the last minute. Video visits must be scheduled at least 24 hours in advance.
On the other end, you can schedule up to two weeks (14 days) ahead - helpful if you're juggling work or childcare.
Each video visit lasts up to 25 minutes. Be ready to start on time so you can make the most of it.
Timing matters on the inmate's side too. Video visits need to fall during their recreation time, and it's on them to let you know when that is. Before locking in a slot, confirm it actually works for them.
Don't wait until the exact start time to sign in. You can log in up to 5 minutes early - use that buffer to get connected and ready.
You've got a little wiggle room if you're running behind - up to 20 minutes late. The same goes for the person you're visiting. But if either of you is later than that, the visit counts as missed.
Important: Missed video visits are not refunded unless there was a confirmed operational issue in the housing area.
Tips Avoid Missed
- ✓ Create your ICSolutions account (required for visitors 18+) and schedule your visit through www.icsolutions.com
- ✓ Schedule at least 24 hours ahead (you can book up to 14 days in advance)
- ✓ Coordinate with the inmate so you pick a time during their recreation time
- ✓ Ask the inmate to tell you their available schedule before you choose a slot
- ✓ Log in up to 5 minutes early so you’re ready when the session opens
- ✓ Don’t be more than 20 minutes late - after that, the visit is marked as missed
- ✓ If you’re paying for an at-home visit, assume missed visits won’t be refunded unless there was a confirmed operational issue in the housing area
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