Setting Up Video Visits at Montgomery County Correctional Facility: Free Kiosks vs. Paid At-Home Sessions

First, create an account through ICSolutions. You must be 18 or older to register and schedule visits. All video sessions are monitored and recorded - breaking the rules can end your visit immediately and may result in suspended privileges for you, the incarcerated person, or both.

Your two options come down to location and cost. Visit in person at the facility's video kiosks and the session is free. Prefer to connect from home? Online visits cost $7.50, paid when you schedule.

Plan your conversation around the time limit. Video visit sessions are up to 25 minutes each time.

Book at least 24 hours ahead - you can schedule up to 2 weeks out. On visit day, both you and the incarcerated person can log in up to 5 minutes early. Show up more than 20 minutes late and you'll miss the session.

Decision Guide

• ✓ Choose the free facility kiosk if cost is the priority and you’re able to go to the facility to connect.
• ✓ Choose the $7.50 at-home visit if getting to the facility is the hard part and convenience matters more than the fee.
• ✓ Either way, plan for up to 25 minutes per session - have updates ready and decide what you most want to cover.
• ✓ If you’re trying to visit more often, the difference between free on-site and paid at-home can add up quickly.
• ✓ If you need a visit that fits around work, childcare, or transportation, at-home sessions may be easier to fit into your day.

If you can get to the facility without too much hassle, the free kiosks are the better deal - save the at-home option for when you really need it. If travel is difficult, the $7.50 online visit keeps you connected. Just remember: you pay when you book.

1. Confirm you’re eligible to schedule - visitors must be 18 or older, and you’ll need an ICSolutions account to register and schedule.
2. Log in and double-check your appointment details - make sure you’re signed into the same ICSolutions account you used to schedule.
3. Review the visitation rules before you connect - video visits can be monitored and recorded, and rule violations can end the visit and lead to suspended visitation privileges.