How to send messages, photos, and packages
Phone and video contact at Montgomery County Facility follows clear rules. All outgoing inmate calls are recorded and may be monitored—inmates use collect-only phones with no incoming calls. For video visits, the facility uses ICSolutions. You'll need to be 18 or older and create an account at www.icsolutions.com to schedule. Each session lasts 25 minutes. On-site kiosks are free, or you can schedule an at-home video visit for $7.50 (paid by the visitor). ICSolutions offers prepaid account setup guidance, including mailing cashier's checks or money orders, plus a toll-free operator option for credit-card payments and help. Create your account ahead of time and log in before your scheduled visit using the vendor's app or recommended device.
Search for a loved one and send messages and photos in minutes.
Mailed photos and your loved one only got black-and-white copies — or nothing at all? You didn't mess up. Montgomery County Correctional Facility photocopies all incoming mail and photos. Here's how the policy works, how to prep photos so they actually get delivered, and how to retrieve your originals before they're destroyed.
Yes. All outgoing inmate calls are recorded and may be monitored. Inmates use collect-only phones, and the facility does not provide incoming calls.
Create an ICSolutions visitor account at www.icsolutions.com (you must be 18 or older) and schedule your session there. Visits are 25 minutes; on-site kiosks are free, while at-home video visits cost $7.50. Log into your account or the vendor app before the scheduled start time.
Montgomery County uses ICSolutions for prepaid accounts, and the setup instructions include mailing cashier’s checks or money orders to ICSolutions. ICSolutions also offers a toll-free operator option for credit-card payments and assistance.
Address mail to Montgomery County Correctional Facility, P.O. Box 247, Phoenix, MD. Put the inmate’s full legal name and their ID number on every piece of mail.
The facility photocopies certain incoming mail, including photos, and gives inmates the photocopies. The originals are kept for 60 days and can be picked up by an outside party or destroyed if unclaimed.
No—third‑party photo vendor print orders aren’t accepted. Mail photos in a plain white envelope with a clear return address, and keep them at standard 4x6 size or smaller.
Getting money to someone at Montgomery County Correctional Facility is pretty straightforward. You can either deposit funds directly to their account or place a commissary package order.
Planning a visit to Montgomery County Correctional Facility (MCCF) gets a lot easier once you know the visiting windows, the mid-week blackout day, and the limits on how often you can visit.
Montgomery County Correctional Facility runs video visitation through ICSolutions. After registering, you can visit for free at an on-site kiosk or pay for the convenience of connecting from home.
