When to Call Kansas VINE vs. Montgomery County Offices (hours & phone numbers)

Need custody-status information fast? Kansas VINE is your best bet - it's automated and available 24/7 by phone or online. For questions that require a real person or anything administrative, you'll need to call Montgomery County offices during business hours.

Kansas VINE gives you custody and offender-status information without waiting for office staff. Access it by phone or online - perfect for late-night checks, weekends, or when you can't sit on hold at work.

Victims can also register for notifications through VINE. You'll get phone and email updates whenever an offender's custody status changes. The Kansas VINE toll-free number is 866-574-8463.

To reach Montgomery County offices, call Monday through Friday, 8:00 am to 12:00 pm. Morning is your best window for getting a live answer before the midday closure.

County offices reopen Monday through Friday, 1:00 pm to 5:00 pm. Call during this window and you're more likely to reach the right person for your question.

Use Kansas VINE when you want custody-status information quickly and don't want to wait for office hours. It's also ideal if you want ongoing updates - register once, and you'll get phone and email notifications whenever the custody status changes.

Call Montgomery County offices when you need human help - especially for questions an automated status check can't answer. Just time your call right: Monday through Friday, 8:00 am–12:00 pm and 1:00 pm–5:00 pm (closed 12:00 pm–1:00 pm).

Quick Checklist

• ✓ The person’s full legal name (spell it the way it appears on paperwork)
• ✓ Date of birth (if you have it)
• ✓ Booking number or case number (if you know it)
• ✓ A pen and paper (or notes app) to write down what you’re told
• ✓ Your callback number and email address (especially if you’re setting up notifications)

Hit voicemail or calling after hours? Skip the wait and use Kansas VINE for custody-status information instead. The toll-free number is 866-574-8463.

1. Check the clock - Montgomery County offices are open Monday–Friday 8:00 am–12:00 pm and 1:00 pm–5:00 pm, and they’re closed 12:00 pm–1:00 pm for lunch.
2. Try your call again during an open window - calling right before lunch or right after 1:00 pm can help you avoid the closed hour.
3. Use Kansas VINE for immediate custody-status info - call 866-574-8463 when you need an update outside office hours.
4. Register for VINE notifications if you need ongoing updates - telephone and email notifications can reduce repeat calls while you’re waiting for changes.