Before Your First Video Visit: Setting Up Your GettingOut Account
Planning a video visit with someone at Montgomery Pretrial Detention Facility? Your first step is setting up a GettingOut account and getting it approved—that's how you'll receive their call and schedule time together.
Montgomery Pretrial Detention Facility offers video visits only - no in-person option. Everything runs through GettingOut. Here's how it works: the inmate initiates the video call to you, but it only connects if you've already signed up. Don't wait until the last minute. Set up your GettingOut account and complete the ID verification step ahead of time. That way, you're ready when your loved one tries to reach you.
Heads up: Each inmate can only receive one visitor per week. Coordinate with other family members before booking your slot.
- Go to GettingOut and create your account - You’ll need your own login so the system can recognize you as an approved visitor.
- Upload your ID for verification - GettingOut requires an ID upload as part of the visitor verification process.
- Wait for approval before expecting a visit to come through - Once your account is approved, you’ll be eligible to receive inmate video visitation calls.
Tip: Check that your GettingOut account shows as approved. Until approval goes through, video visit calls from your inmate won't reach you.
All visits are scheduled through GettingOut, and you'll need to plan ahead - same-day scheduling isn't available. Book at least 24 hours in advance. Need more flexibility? You can schedule up to 14 days out, which helps if you're juggling childcare, work, or travel.
Reminder: Since each inmate can only have one visitor per week, double-check who's visiting before you lock in a time.
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- ✓ Confirm your GettingOut account is approved (calls won’t come through until you are)
- ✓ Make sure the ID you uploaded and your contact details in GettingOut are current
- ✓ Schedule the visit at least 24 hours ahead of time
Trying to decide between visiting from home or going in person? Here's what to know: remote video visits cost $0.25 per minute. There's also a free option. The Video Visitation Center at 500 E. Adams Street offers visits at no charge, with a maximum of two hours per session.
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