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How to Set Up Your GettingOut Account for Video Visits at Montgomery Pretrial

Video visits at Montgomery Pretrial require a verified GettingOut account. Here's how to get set up so your loved one can start video visits and send tablet messages.

• 2 min read Verified from official sources

Montgomery Pretrial does not offer in-person visitation. Video is the only option. Video visits here are inmate-initiated. Your loved one starts the call through GettingOut, and you can only receive it if you've already signed up and been approved on the platform.

  1. Go to GettingOut.com - Montgomery Pretrial uses GettingOut for video visitation.
  2. Create your account and log in - use your email and set your login details so you can access your profile.
  3. Make sure you can be reached through the account - your loved one can only call visitors who are signed up, so do not stop after the first screen if the site prompts you to finish setup.

After creating your account, GettingOut may ask you to upload an ID. For Montgomery Pretrial video visits, this step is required. You must be verified and approved before you can receive video calls from an inmate. If you see "Telmate Verified" or "GettingOut Verified," that's the facility confirming your identity before allowing calls. This verification helps ensure inmates only connect with appropriate contacts.

  • ✓ A clear upload of your ID, submitted through your GettingOut account for verification
  • ✓ Completion of the verification step (you are not eligible to receive video visit calls until you are approved)

Once your GettingOut account is verified and approved, you're eligible to receive video calls from Montgomery Pretrial. Good news: that same account handles inmate tablet messaging too. Complete verification once, and you're set up for both video visits and messages.

If verification is stuck: "Telmate Verified" is GettingOut's verification process for accepting inmate calls. Contact GettingOut/Telmate customer support for help with delays or account issues.

Privacy reminder: Verification confirms your identity before inmate calls are accepted. Keep your account details secure, and only set up access for people who should be receiving contact.

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