How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at Moore County Detention Center.

Sending Photos and Postcards

A great way to send love and support to a loved one at Moore County Detention Center is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Moore County Detention Center.

Frequently asked questions about Moore County Detention Center

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Moore County Detention Center.

2. How much does it cost to send a message to Moore County Detention Center?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at Moore County Detention Center?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at Moore County Detention Center. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at Moore County Detention Center. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of Moore County Detention Center?

   Mailing address:

   Moore County Detention Center
   104 W Saunders St
   Carthage, NC 28327
   Phone: (910) 947-2980

   Business hours:

   • Monday: 8:00 AM – 4:00 PM
   • Tuesday: 8:00 AM – 4:00 PM
   • Wednesday: 8:00 AM – 4:00 PM
   • Thursday: 8:00 AM – 4:00 PM
   • Friday: 8:00 AM – 4:00 PM
   • Saturday: Closed
   • Sunday: Closed

5. What are the visiting hours at Moore County Detention Center?

   Visiting hours at Moore County Detention Center vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (910) 947-2980 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to Moore County Detention Center?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with Moore County Detention Center for their specific mail policies.

7. How do I send money to an inmate at Moore County Detention Center?

   You can send money to an inmate at Moore County Detention Center through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at Moore County Detention Center?

   Many facilities now offer video visitation as an alternative to in-person visits. At Moore County Detention Center, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at Moore County Detention Center?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact Moore County Detention Center for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at Moore County Detention Center, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

Personal transformation begins with access to meaningful opportunities, and those incarcerated at Moore County Detention typically find multiple pathways toward building essential life skills. The facility's comprehensive approach recognizes that successful reintegration requires both immediate support and long-term development strategies. Through structured offerings that emphasize security and safety, participants often discover new directions for their lives while developing practical capabilities that extend far beyond their time at the facility.

Educational services form the foundation of many developmental opportunities, with offerings that may include basic literacy programs, GED preparation, and continuing education options. These academic pathways often provide those incarcerated with the credentials needed for future employment and personal advancement. Moreover, vocational training programs typically complement educational services by offering hands-on skill development in various trades and technical fields, helping participants build marketable expertise that can lead to stable employment upon release.

Support services and therapeutic offerings create additional layers of assistance for those working toward positive change. Substance abuse programs may furnish evidence-based treatment approaches that address underlying issues contributing to incarceration. The facility often includes practical support services such as housing assistance and job placement assistance, which help bridge the gap between incarceration and community reintegration. Additionally, work programs like grounds maintenance and commercial driving (CDL) training typically provide both immediate structure and valuable work experience, allowing participants to develop professional skills while contributing to facility operations in a secure environment.

Daily Life & Visitation

Family connections and social bonds remain central to the experience of those incarcerated at Moore County Detention, where maintaining relationships with loved ones helps anchor daily routines. Those housed at the facility now participate in structured schedules that typically begin with early morning counts and meals, followed by work assignments or programming activities. The day regularly includes designated periods for recreation, educational opportunities, and communication with family members through various approved channels.

Housing arrangements at Moore County Detention generally feature dormitory-style or cell-based accommodations, where those incarcerated may share living spaces that foster a sense of community among residents. Meals are typically served in common dining areas at scheduled times, providing opportunities for social interaction and conversation. Moreover, recreational activities often include access to outdoor exercise areas, television viewing rooms, and indoor recreational spaces where residents can engage in games, reading, or group activities that help maintain social connections within the facility.

Structured programming schedules furnish those incarcerated with opportunities to participate in educational classes, vocational training, or counseling sessions that support personal development and community reintegration. Visitation policies typically allow for regular contact with family members and approved visitors, while telephone access and correspondence help maintain crucial outside connections. Whereas daily routines provide necessary structure, work assignments within the facility may include kitchen duties, maintenance tasks, or laundry services that contribute to the facility's operations while offering residents productive ways to spend their time and develop workplace skills.