How to send messages, photos, and packages
Moore County Detention uses third-party communication vendors for phone calls, messaging, and video services. You'll manage everything through a vendor app or website rather than through the jail directly. If the facility is served by NCIC, add funds to your NCIC phone account to receive calls, video visits, and messages. Create an account with the approved vendor, sign in to the portal or app, and add money to enable calling or paid tablet features. Video visits are scheduled or started inside the vendor platform, and both people may need approval in the system before the first visit. Digital messages may show up in a secure inbox or as digitized mail on a tablet. Some systems require the person in custody to message you first before you can reply.
Search for a loved one and send messages and photos in minutes.
Add funds to your NCIC phone account to receive calls, video visits, and messages from facilities served by NCIC. Once funded, use the vendor app or portal to manage calling and video features.
Create an account with the facility's approved communications vendor, then sign in through the vendor app or website. If required, get approved first, then schedule or start video visits through the vendor platform.
Sometimes. Some vendor systems require the person in custody to message you first before you can reply, so check the messaging rules inside your vendor account or app.
Need a certified birth certificate from Moore County? You can request one online through the county's Vital Records portal, or handle it by mail or in person at the Register of Deeds.
Getting in touch with someone in jail depends on the facility's phone and messaging provider. Here's how to handle the most common setup issue so you don't miss calls, video visits, or messages.
Sending money usually comes down to two needs: adding funds so your loved one can contact you, and putting money on their account for other purchases. If communications at this facility run through NCIC, you'll need funds in your NCIC phone account before you can receive calls, video visits, or messages.
