How to Contact an Inmate at Facility

If this facility falls under the Tennessee Department of Correction, you can't place inbound calls to inmates. You won't be able to call and have your loved one come to the phone. Instead, phone contact happens when the inmate calls out using the approved system.

Some CoreCivic-managed facilities use Inmate Calling Solutions for phone services. If that's the case here, you can reach the provider at 888-506-8407 or customer@ICSolutions.com to ask about account setup and calling options.

Steps to Follow

• ✓ Confirm that you cannot place inbound calls to inmates under Tennessee Department of Correction rules.
• ✓ If this is a CoreCivic-managed facility, ask whether it uses Inmate Calling Solutions, then contact the provider at 888-506-8407 or customer@ICSolutions.com for current calling setup instructions.

1. Call the facility and ask for the chaplain - explain that you have a family emergency and need help getting an urgent message through.
2. Share the key details - give the inmate’s name and any identifying information the staff request so the chaplain can locate the right person.
3. Ask what the chaplain can do next - the chaplain may be able to facilitate a phone call for the inmate when necessary.

Before spending time trying different numbers, confirm the phone-call rules for this facility. Tennessee Department of Correction facilities don't allow inbound calls to inmates. The real question is how your loved one can call you, and what you need to do on your end to receive those calls.

• ✓ Who you should ask for when you call (chaplain’s office, main desk, shift supervisor)
• ✓ When the chaplain is typically available, and what happens after hours
• ✓ What information you should have ready about the inmate
• ✓ Whether the facility requires any verification or documentation for a “family emergency” request
• ✓ What the chaplain can do in practice (message delivery, facilitated phone call)

If you think the facility is CoreCivic-managed, confirm which phone provider they use before setting anything up. For facilities using Inmate Calling Solutions, contact them at 888-506-8407 or customer@ICSolutions.com. Ask what steps apply to your situation so you can get your number registered correctly.