How to send messages, photos, and packages
Morgan County Correctional Complex follows Tennessee's standard approach to inmate communication: people in custody place outbound calls, and the facility doesn't accept inbound calls from family or friends. For true emergencies, contact is typically routed through facility staff, such as the chaplain. To receive calls, your number must be on the inmate's approved phone list. Inmates can have up to ten numbers and must request any changes through their unit team. Phone calls, video visits, and messaging are handled through a third-party vendor. You'll need to create an account with that vendor and add funds through their website, app, or an on-site kiosk before services work. Calls and messages are generally monitored and recorded, and vendor features vary by facility.
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Your letter won't go straight from your mailbox to the housing unit. At Morgan County Correctional Complex, mail first arrives at the facility P.O. Box, then gets delivered to the inmate within 1 to 3 business days. Keep that timeline in mind if you're sending a birthday card or time-sensitive paperwork—the clock starts once the P.O. Box receives it, not when you drop it in the mail.
No. Morgan County Correctional Complex does not allow inbound calls; inmates must place outbound calls to approved numbers. For emergencies, the facility may help route contact through staff such as the chaplain.
The inmate controls their approved phone list and can have up to ten numbers. They must request additions or removals through their unit team, and people who want to be removed should follow the facility’s written-request process.
First, set up an account with the facility's approved third-party vendor. Add funds through the vendor's website, app, or an on-site kiosk. Confirm which vendor Morgan County uses, since features and scheduling can vary.
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Getting in touch with someone who's incarcerated can feel confusing, especially if you expect to call them directly. Here's how communication works at this facility and what to confirm before reaching out.
Before you fill out anything, here's how TDOC handles visitor lists. At Morgan County Correctional Complex, all immediate family members who apply can be approved, plus up to eight additional adult visitors. One thing that catches people off guard: everyone needs an approved visitation application on file—including children. Even if you're a parent or you've visited other TDOC facilities before, you still need approval specifically for this inmate.
