Which video-visit platform does Morgan County Jail use? (and how to verify before scheduling)

The Morgan County Jail

1. Check both Sheriff’s pages - Look at the “Inmate Visitation” page (which names JailATM) and the “Frequently Asked Questions” page (which names VendEngine/CorrectPay) so you know exactly what the site is currently telling visitors.
2. Confirm which vendor actually lets you proceed - Use the vendor name shown on the Sheriff’s page you’re looking at and try to start the scheduling process. If one platform doesn’t match what you’re seeing on the jail’s pages, pause and verify before you pick a time.
3. Call and confirm before you schedule or travel - Contact the Morgan County Sheriff’s Office at 256.351.4800 and ask which video-visitation platform they want families to use right now (JailATM or VendEngine/CorrectPay).

S3

• ✓ If the Sheriff’s “Inmate Visitation” page is directing you to JailATM, start there.
• ✓ If the Sheriff’s FAQ visitation answer is directing you to VendEngine (CorrectPay), follow that direction.
• ✓ If both appear active - or you’re seeing different instructions on different pages - call 256.351.4800 and ask which platform to use for Morgan County Jail video visits.

When the jail’s own website gives two different answers, the safest move is to follow the most direct instruction on the specific page you’re using - and then break the tie with a quick phone confirmation. Since Morgan County Jail describes visits as non-contact and handled online, choosing the wrong vendor can mean wasted time setting up an account on the wrong system or scheduling in the wrong place. If you want to avoid a failed visit, calling the Sheriff’s Office at 256.351.4800 is the cleanest way to confirm which platform they’re currently using.

S4

• ✓ Re-check the Sheriff’s “Inmate Visitation” instructions right before you schedule, since that page spells out the online visit approach.
• ✓ Set up your account on the same platform the jail is directing you to use (so you’re not scrambling at the last minute).
• ✓ Do a quick device check (camera/audio/internet) ahead of time, since visits are handled online.

If you need to confirm details directly, the Sheriff’s site lists the Morgan County Sheriff’s Office phone number as 256.351.4800. For in-person confirmation, the address listed is 119 Lee St NE, Decatur, AL 35601.