How to send messages, photos, and packages
Communication at Richmond Correctional Institution runs through a third‑party vendor, so you'll manage everything through the vendor's app or website rather than the facility's front desk. Start by creating an account with the approved communications vendor and completing any identity verification steps. Once set up, add funds so the person in custody can place paid calls or use paid tablet features. Video visits are scheduled (or started on-demand, if available) through the same vendor system—both you and the incarcerated person typically need approval in the vendor platform before a visit can happen. Digital messages and tablet mail also go through the vendor's secure messaging system. Some setups require the incarcerated person to message first before you can reply.
Search for a loved one and send messages and photos in minutes.
Find Richmond Correctional Institution’s approved communications vendor and create an account on the vendor’s app or website. Complete any required verification steps, then add funds so the person in custody can place calls.
Schedule or start a video visit through the vendor’s app or website. In many systems, both you and the incarcerated person must be approved in the vendor platform before the visit will work.
Yes—digital messages and digitized tablet mail are typically sent through the vendor’s secure platform. Some systems require the incarcerated person to send the first message before you can reply.
Getting approved to visit at Richmond Correctional Institution starts with a visitor application. Once you understand what to attach and what might trigger a denial, the process becomes much easier.
Phone and messaging services at Richmond Correctional Institution run through electronic tablets provided by ViaPath/GTL, the vendor contracted by the North Carolina Department of Adult Correction. These tablets handle phone calls, texts, digitized mail, and access to educational and entertainment content. If tablets aren't available, people can also use electronic kiosks and wall phones.
Your first visit to Richmond Correctional Institution takes some setup, but it's straightforward once you know the steps: get approved, book your appointment, and arrive ready for screening.
