How to Contact an Inmate at Mountain View Correctional Facility, Me (ME)

Mountain View uses two different addresses depending on what you're sending. Regular letters and general correspondence go to 809 Cushing Road, Warren, ME 04864. This address requirement has been in effect since April 7, 2023. Packages, newspapers, magazines, and legal mail go to a separate address: 1182 Dover Road, Charleston, ME 04422. Using the wrong one can delay your mail, so double-check before you send anything.

Planning an in-person visit? Build in some extra time. Mountain View asks visitors to arrive 15 minutes before the scheduled visit so you can sign in and be seated. There are also limits on how often you can visit. Each visitor is allowed 1 visit per weekend and 2 visits per month. Exceptions are possible but require approval from the Warden's Office.

Plan your ride ahead of time. There's no public transportation to any DOC facility. If you arrive and need help, staff will make a phone available so you can call for a ride. They can also help coordinate transportation between the facility and nearby public transit terminals, if any exist.

Got questions about deposits or resident information? The Department of Corrections directs people to the DOC Webdesk and InforME technical support. You can reach InforME at customerservice@informe.org or 207-621-2600.

Steps to Follow

• ✓ Send general correspondence to: 809 Cushing Road, Warren, ME 04864 (effective April 7, 2023)
• ✓ Send packages, newspapers, magazines, and legal mail to: 1182 Dover Road, Charleston, ME 04422
• ✓ If you include a check or money order in the mail, know it will be processed at the Maine State Prison
• ✓ Do not send cash
• ✓ Arrive 15 minutes before your scheduled visit time to sign in and be seated
• ✓ Plan around visitation limits: 1 visit per weekend and 2 visits per month (unless you have Warden’s Office approval for an exception)

1. Decide what you’re trying to fix: deposits and resident information questions are handled through DOC support channels, not at the mailroom.
2. Contact the DOC Webdesk / InforME support: email customerservice@informe.org or call 207-621-2600.
3. Ask your specific question clearly: for example, whether a deposit went through or what information is needed to look up a resident.

Before mailing anything, confirm you're using the right address. General correspondence goes to 809 Cushing Road, Warren, ME 04864 (effective April 7, 2023). Packages, newspapers, magazines, and legal mail go to 1182 Dover Road, Charleston, ME 04422. Taking a minute to verify the destination can save you weeks of delays.

Sending money in the mail? Make sure you're following the current process. Checks and money orders included with incoming mail are processed at the Maine State Prison, and cash should not be sent. If you're unsure what forms of payment are accepted right now, ask before you send anything.

• ✓ Confirm your scheduled visit time and what “arrive 15 minutes early” means for check-in and seating
• ✓ Ask how visitation is scheduled and what you need to do if you need to change a visit
• ✓ Reconfirm the limits: 1 visit per weekend and 2 visits per month
• ✓ If you need an exception, ask how to request Warden’s Office approval

Transportation is worth sorting out ahead of time. There's no public transit to any DOC facility, but staff can make a phone available if you need to call for a ride. They can also help coordinate transportation to nearby public transit terminals, if any exist. For questions about deposits or resident information, reach out to the DOC Webdesk or InforME technical support: customerservice@informe.org or 207-621-2600. Those contacts are also a good starting point if you need to verify you're using the most current process.