How to send messages, photos, and packages
Mountain View Correctional Facility may listen to and record communications during visits. Attorney–client privileged communications are excluded. Phone, video, and messaging run through facility-approved vendors, so set up and fund the vendor account before expecting regular calls or scheduling video visits. Online deposits max out at $100 per day for a general (trust) account and $100 per day for a phone account, with a $200-per-week limit per account. For mail, incoming general correspondence must follow DOC formatting rules: 8½ x 11 white paper, written or printed in black or dark blue ink (effective April 7, 2021). At intake, residents typically receive a small number of free local calls to notify family and arrange legal help. Check the facility page for vendor names, rates, and scheduling details.
Search for a loved one and send messages and photos in minutes.
Letters that don't match Mountain View's formatting rules can get held up or rejected outright. Here's what you need to know about paper, ink, cards, photos, and items that won't make it through.
Want to help someone at Mountain View Correctional Facility cover commissary or other expenses? Use the Maine DOC online Money Deposit Service—and never mail cash.
Mountain View scans most incoming paper mail rather than handing residents the originals. Here's what gets scanned, what arrives as-is, and what happens to your letter after it's processed.
Mountain View has two different mailing addresses—which one you use depends on what you're sending. Getting it right means faster processing and fewer returns.
Yes. Communications during visits may be listened to and recorded by a facility law enforcement officer. Attorney–client privileged communications are excluded from monitoring.
Phone, video, and messaging services run through facility-approved vendors. Set up and fund the vendor account—and make sure your phone number can receive vendor calls—before expecting regular calls or scheduling video visits.
Online deposits are limited to $100 per day for a general (trust) account and $100 per day for a phone account. There’s also a $200-per-week maximum per account.
Send first-class (non-legal) general correspondence to 809 Cushing Road, Warren, ME 04864, and include the resident’s name and “Mountain View Correctional Facility.” Use plain white 8½ x 11 paper and black or dark blue ink.
Send packages, newspapers, magazines, and legal mail to 1182 Dover Road, Charleston, Maine 04422, with the resident’s name and Mountain View Correctional Facility. Follow any packaging rules required by the facility or the vendor.
General incoming mail is scanned, and residents receive an electronic copy—not the original. Originals are destroyed after 30 days unless a grievance is filed or the mail is kept for an investigation. Allowable photographs are delivered in their original form.
You'll need to be on the resident's approved visiting list before you can visit Mountain View. First-time visitors must submit a Visitor Application ahead of time—if you show up without prior approval, you won't get in.
Scheduling a visit at Mountain View is straightforward once you know when to call and what limits apply. Here's exactly what you need to get your appointment locked in.
Knowing the contact rules, what you can bring, and what gets you turned away makes visiting Mountain View much smoother. Here's a plain-language rundown before you go.
