Mail, photos, messaging, and phone/call options for staying in touch.
Mountain View Correctional Facility lets you add money online by credit card to a resident's general (trust) account and phone account, so you can fund basics and calling from home. Sending mail? General correspondence for adult residents must be on 8½" × 11" white paper, written or printed in black or dark-blue ink. Plan your trip carefully: there's no public transportation to the facility. If you need a ride, staff can make a phone available so you can call for transportation. Phone, video, and messaging services are typically handled through approved vendors. That usually means setting up an account and making deposits before you can place regular calls or schedule video visits. New arrivals typically get a small number of free local intake calls.
Search for a loved one and send messages and photos in minutes.
If your loved one at Mountain View receives a printed copy of your letter instead of the original, that's by design. Since April 2023, general mail is scanned so staff can reduce the risk of harmful items entering the facility. Your message still gets delivered.
Staying in touch with someone at Mountain View Correctional Facility comes down to three things: using the correct mailing address, following the rules for sending money, and planning ahead for visits and transportation.
Letters that don't match Mountain View's formatting rules can get held up or rejected outright. Here's what you need to know about paper, ink, cards, photos, and items that won't make it through.
Want to help someone at Mountain View Correctional Facility cover commissary or other expenses? Use the Maine DOC online Money Deposit Service—and never mail cash.
Mountain View scans most incoming paper mail rather than handing residents the originals. Here's what gets scanned, what arrives as-is, and what happens to your letter after it's processed.
Mountain View has two different mailing addresses—which one you use depends on what you're sending. Getting it right means faster processing and fewer returns.
You can make online deposits by credit card to a resident’s general (trust) account or phone account. If you need help with deposits or resident information, contact the Department of Corrections Webdesk or InforME technical support.
General correspondence for adult residents must be on 8½" × 11" white paper and written or printed in black or dark-blue ink. Follow any additional facility mail rules for items like photographs, books, or packages.
Phone, video, and messaging typically run through approved vendors. You'll need to set up and fund an account before placing regular calls or scheduling video visits. Newly booked residents usually receive a small number of free local intake calls. Mountain View supports online credit-card deposits to phone accounts, but rates and scheduling details depend on the vendor setup.
You'll need to be on the resident's approved visiting list before you can visit Mountain View. First-time visitors must submit a Visitor Application ahead of time—if you show up without prior approval, you won't get in.
Scheduling a visit at Mountain View is straightforward once you know when to call and what limits apply. Here's exactly what you need to get your appointment locked in.
Need to put money on someone's account at Mountain View Correctional Facility? The Maine Department of Corrections offers an online Money Deposit Service for exactly that.
