How to Contact an Inmate at Mountain View Correctional Institution
Mountain View Correctional Institution offers in-person visits by appointment and video visits through an approved system. Here's what you need to know upfront, plus clear steps to help you avoid a wasted trip or a failed video session.
At Mountain View Correctional Institution, in-person visits are by appointment only. That means you need to schedule ahead with the facility rather than showing up and hoping to get in. Even after you have an appointment, call the prison the day before you go to confirm the facility’s visitation status. Last-minute changes happen, and this one call can save you a long drive and a missed visit.
Video visits are available, but only for people on the incarcerated person's approved visitors list. If you're not approved yet, that's the first thing to sort out. You won't be able to video visit until you're on that list. Mountain View Correctional Institution uses the Getting Out Visits app for video visits. You can start an on-demand session or schedule one for a future date and time. You can also do a video visit from home on a computer, as long as you have a webcam, a microphone, an internet connection, and a recent web browser. If your setup is older, test it ahead of time so you're not troubleshooting during the visit window.
Note: NC SAVAN is a free, confidential way to get custody-status notifications for state prisoners housed at this facility. Alerts can come by phone, email, text, or TTY.
Steps to Follow
- ✓ Schedule your in-person visit in advance, because visits are by appointment only.
- ✓ Call the prison the day before your scheduled visit to confirm the facility’s visitation status.
- ✓ Confirm the incarcerated person has added you to their approved visitors list (video visits are limited to approved visitors).
- ✓ Use the Getting Out Visits app to set up an on-demand video visit or schedule a future appointment.
- ✓ If you are visiting from home on a computer, make sure you have a webcam, microphone, stable internet, and a recent web browser.
- Go to NC SAVAN - Use the official NC SAVAN service to look up the person you want to track.
- Enroll for notifications - Choose how you want to receive free, confidential alerts (phone, email, text, or TTY).
- Double-check your contact details - Make sure the phone number or email you entered is correct so you do not miss an update.
Since Mountain View Correctional Institution visits are appointment-only, verify the details before you leave home. Call the day before and ask whether your visit is still on the schedule and whether the facility's visitation status is normal for your planned arrival day. Use that same call to confirm anything that could stop you at the door: what ID or documents you need, and whether any last-minute restrictions are in place. If you can, jot down the date and time of your call and the name of the person you spoke with. That gives you a clear reference if something changes.
- ✓ Are you currently on the incarcerated person’s approved visitors list (required for video visits)?
- ✓ Is the facility currently accepting video visits through the Getting Out Visits app for your situation (on-demand vs. scheduled)?
- ✓ If you are using a computer at home, does your device have a working webcam and microphone, and is your internet connection stable?
- ✓ Is your web browser recent enough for the video system to work reliably?
- ✓ Are there any current limits on session length, scheduling rules, or other constraints you should plan around (ask directly, since details can change)?
Note: If you sign up for NC SAVAN, double-check that you selected the right person and that your phone, email, text, or TTY details are correct. If the person isn't showing up the way you expect, check NC SAVAN directly for guidance on how to proceed.
Find an Inmate at Mountain View CI, NC
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