Mule Creek State Prison
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Guides for This Facility
Who to Call about Mule Creek State Prison: Main Phone, Package Vendor Contacts, and Religious Vendor Email
Need to reach Mule Creek State Prison? Call the main public line at (209) 274-4911. The physical address—for paperwork or directions—is 4001 Highway 104, Ione, CA 95640.
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How Families Can Get Refunds for ViaPath Balances During the Securus Switch
Still have money in a ViaPath balance while Mule Creek State Prison switches to Securus? What you do next depends on whose balance it is. Here's how refunds work and what to do now.
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Mule Creek State Prison: What to Expect During the March 9–13, 2025 Phone & Tablet Transition
Mule Creek State Prison’s phone transition is scheduled for March 9, 2025. CDCR has also said transition dates are tentative, so treat this as the planned date and keep an eye out for any last-minute changes.
Read GuideAt a Glance
Visitation
- The Mule Creek visitation portal lets visitors sign in to schedule and manage upcoming visits and confirms visits instantly.
- The portal provides a 'CLAIM ACCOUNT' link for new users to create an account.
- Returning users can use a 'Forgot your password?' link on the visitation portal for password recovery.
Communication
- Securus is the CDCR communications provider used at Mule Creek State Prison.
- An online Securus account is not required for standard free telephone calls but is required for video calls and electronic messaging.
- Families must use AdvanceConnect to add funds and register for Video Connect and select the option to allow video calls.
Mail & Letters
- All incoming and outgoing mail is inspected and screened for contraband; legal mail receives special handling and typically is not read during contraband checks.
- Include the incarcerated person’s full booked name and required identifier plus your printed return name and address on every mailing.
- Do not include decorative or hard‑to‑inspect items; photos are commonly limited by size and number and Polaroids or sexually explicit images are typically prohibited.
Sending Money
- An online Securus account is required for video calls and electronic messaging but is not required for free telephone calls.
- The visitation portal provides a 'CLAIM ACCOUNT' link for new users to create or claim an online account.
- You can typically add money via online/mobile portals, phone deposits, lobby kiosks, or U.S. Postal money orders, though accepted methods vary by facility and vendor.
Facility Info
- CALPIA offers a 2026 California state wall calendar that lists state holidays and paydays.
- For current visiting hours, approved vendors, fees, and contact information, consult Mule Creek State Prison's official page or California state resources.
- Visitors typically must bring an acceptable government-issued photo ID and may need to schedule visits in advance.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Mule Creek State Prison has an online visitation portal for scheduling and managing visits—you'll get instant confirmation once you book. New to the system? Use the
Read full guideCommunication
Mule Creek State Prison uses Securus for phone calls, video visits, and electronic messaging through CDCR. Standard phone calls don't require an online account—you can receive those without signing up. Video calls and electronic messaging do require a Securus account. To set up video visits, add funds through AdvanceConnect and complete Video Connect registration (make sure you select the option allowing video calls). The platform is web-based, so you can schedule and join visits through the free Securus app or from a computer or tablet. Beyond calls, Securus also lets you send messages, photos, eCards, and video clips. For rollout schedules and cost details on CDCR tablets, check the CDCR tablets page.
Read full guideMail & Letters
Sending mail to Mule Creek State Prison is straightforward, but expect strict screening. All incoming and outgoing mail gets inspected for contraband. Legal mail receives special handling and typically isn't read during these checks. On every envelope, include the incarcerated person's full booked name and any required identifier (booking number, X‑reference, or PFN), plus your printed return name and address. Skip decorative items like glitter, stickers, and multilayer cards—they're hard to inspect and often get rejected. Photos have size and quantity limits; Polaroids and sexually explicit images are usually prohibited. Some systems route non‑privileged mail through central processing or scanning before delivery. Want something faster than physical mail? Third‑party messaging services let you send messages, photos, eCards, and short video clips.
Read full guideSending Money
Adding money to an incarcerated person's trust account typically works through vendor options like online or mobile portals, phone deposits, lobby kiosks, or U.S. Postal money orders—exact choices depend on the facility and vendor. Trust funds cover commissary, phone time, hygiene items, and other approved purchases, though balances may be reduced by court-ordered restitution or other authorized deductions. Mule Creek uses Securus for communications. You'll need an online Securus account for video calls and electronic messaging, but not for free telephone calls. If you're new, use the visitation portal's
Read full guideCommon Questions
Showing 6 of 16How do I schedule a visit at Mule Creek State Prison?
Sign in to Mule Creek’s visitation portal to choose the date, time, and location and to manage upcoming visits. If you don’t have an account yet, use the portal’s “CLAIM ACCOUNT” link before you book.
VisitationWhat if I forget my password for Mule Creek's visitation portal?
Use the portal’s “Forgot your password?” link to start password recovery. If you still can’t sign in, follow the portal’s account-recovery instructions or help links.
VisitationCan I schedule or join a video visit from my phone or tablet?
In general, you can schedule visits from a computer, smartphone, or tablet, and some facilities offer video visits or remote-video options. Web-based video services may allow you to join by app, computer, or tablet, but the vendor used depends on the facility.
VisitationHow do I schedule a video visit with someone at Mule Creek State Prison?
Create a Securus account (video visits require one). Then add funds through AdvanceConnect and register for Securus Video Connect, making sure you select the option to allow video calls. Use the Video Connect web portal or the free Securus app (or a tablet/computer) to schedule and join.
CommunicationDo I need an account to receive telephone calls from someone at Mule Creek?
No. Securus says you don’t need an online account to receive standard telephone calls. You do need an account for video calls and electronic messaging.
CommunicationCan I send photos, messages, or eCards to someone at Mule Creek?
Yes. Securus products allow messaging and sharing photos, eCards, and video clips. To use electronic messaging features, you’ll need a Securus account.
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Did You Know?
Mule Creek State Prison is a California state facility. Securus handles all phone and video communications through the CDCR system.
This guide is based on feedback from 50 families and official facility documentation. Learn how we verify