How to Set Up Video Visits with Someone at Mule Creek State Prison

Securus handles communications for the California Department of Corrections and Rehabilitation (CDCR), including Mule Creek State Prison. Video visits and most other electronic communication tools run through Securus - so start there instead of looking for a separate "Mule Creek video visit" system.

Once your Securus account is set up, you'll notice options beyond video visits - messages, photos, eCards, and video clips. You don't need to use everything right away. But it's useful to know these tools all live in one place, so a single account covers multiple ways to stay connected.

Yes, you need a Securus account for video calls. For CDCR facilities like Mule Creek, you can sign up online or through the Securus mobile app. That same account handles video calling and electronic messaging when those services are available. Free telephone calls work differently - you don't need an online account just to receive those.

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• ✓ Create a Securus account online or in the Securus mobile app (either option works for getting set up for video calls).
• ✓ Have your email address ready so you can complete account setup.
• ✓ Have your phone number available as well, since the account setup process commonly uses it.
• ✓ Make sure you can sign in successfully before you move on to funding or Video Connect.

Planning to receive prepaid video calls? Use AdvanceConnect inside the Securus app. Open the app, tap AdvanceConnect, and follow the prompts to set up prepaid funding. Adding money ahead of time ensures video visits are paid for before they happen.

Next, enable video visits by registering for Video Connect. In the Securus app, tap Video Connect and complete registration by selecting "Allow video calls." Video Connect is web-based, so once you're registered you can schedule and join sessions from a computer, tablet, or the free Securus app - anywhere you have internet access.

1. Sign in to Securus - use the same account you created for CDCR video calling.
2. Open Video Connect - you’ll be scheduling and joining visits through Video Connect.
3. Schedule (or follow the prompts for) a video session - Video Connect is designed to let you schedule and participate online.
4. Choose how you’ll attend - join from the free Securus app, or use a computer or tablet.
5. Test your setup ahead of time - confirm your device and internet connection are working so you’re not troubleshooting at the start of the visit.
6. Join the session at the scheduled time - launch Video Connect on your chosen device and follow the on-screen steps to enter the visit.

For more help, Securus offers CDCR-specific guidance. Their instructions point families to the CDCR tablets page for tablet implementation schedules and cost information. If you're seeing tablet-related options tied to communication tools - or just trying to figure out what's available and when - that's where Securus directs people to look.