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Send Photos & Mail at Mule Creek State Prison

How to send messages, photos, and packages

Overview

Mule Creek State Prison uses Securus for phone calls, video visits, and electronic messaging through CDCR. Standard phone calls don't require an online account—you can receive those without signing up. Video calls and electronic messaging do require a Securus account. To set up video visits, add funds through AdvanceConnect and complete Video Connect registration (make sure you select the option allowing video calls). The platform is web-based, so you can schedule and join visits through the free Securus app or from a computer or tablet. Beyond calls, Securus also lets you send messages, photos, eCards, and video clips. For rollout schedules and cost details on CDCR tablets, check the CDCR tablets page.

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Quick Facts

  • Securus is the CDCR communications provider used at Mule Creek State Prison.
  • An online Securus account is not required for standard free telephone calls but is required for video calls and electronic messaging.
  • Families must use AdvanceConnect to add funds and register for Video Connect and select the option to allow video calls.
  • Securus Video Connect is web-based and works via the free Securus app, computer, or tablet for scheduled video sessions.
  • All incoming and outgoing mail is inspected and screened for contraband; legal mail receives special handling and typically is not read during contraband checks.

Send Photos & Mail Guides

Save These Photos & Messages Before Mule Creek Exchanges ViaPath Tablets (Checklist)

If your loved one is at Mule Creek State Prison, you need to save anything you want to keep before the tablet swap. Photos, e-messages, and other media purchased through ViaPath won't transfer to the new Securus tablets. Incarcerated people will turn in their ViaPath device and get a new one. Mule Creek's exchange window runs March 10–13, with the phone transition on March 9—so handle any saving or refund requests before that week.

Common Questions

How do I schedule a video visit with someone at Mule Creek State Prison?

Create a Securus account (video visits require one). Then add funds through AdvanceConnect and register for Securus Video Connect, making sure you select the option to allow video calls. Use the Video Connect web portal or the free Securus app (or a tablet/computer) to schedule and join.

Do I need an account to receive telephone calls from someone at Mule Creek?

No. Securus says you don’t need an online account to receive standard telephone calls. You do need an account for video calls and electronic messaging.

Can I send photos, messages, or eCards to someone at Mule Creek?

Yes. Securus products allow messaging and sharing photos, eCards, and video clips. To use electronic messaging features, you’ll need a Securus account.

How is mail inspected at Mule Creek State Prison?

Mail is inspected and screened for contraband on both the incoming and outgoing side. Legal mail receives special handling and is typically not read during contraband checks.

What should I include on an envelope to someone at Mule Creek?

Put the person’s full booked name and any required identifier (booking number, X‑reference, or PFN) on the envelope. Include your printed return name and address on every mailing.

Can I send photos or handmade cards to someone at Mule Creek?

Photos are commonly limited by size and number, and Polaroids and sexually explicit images are typically prohibited. Avoid decorative or hard‑to‑inspect items like glitter, stickers, and multilayer cards.

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