What to Do When the Georgia DOC Inmate Search Isn't Working (for Muscogee County Prison families)

When OffenderQuery is truly down, you'll see an error page that says "The requested URL could not be retrieved." The same screen shows the page it was trying to load: http://www.dcor.state.ga.us/GDC/OffenderQuery/jsp/OffQryForm.jsp. If you see that exact "could not be retrieved" message, you're looking at an outage - not a normal search result.

Right under the URL, the error often spells out the failure more clearly: “Connection to 167.195.96.83 failed.” That line is helpful because it tells you the site didn’t even connect to the server - so the problem isn’t that you typed a name wrong or that the person “isn’t in the system.”

The message "(51) Network is unreachable" is basically the internet version of "road closed." Your browser can't reach OffenderQuery at all - it can't load the search form or return results. The key point: this error means a network problem, not a missing inmate record.

The "Connection to 167.195.96.83 failed" line shows the server IP address your request was trying to reach. You don't need to do anything with that number, but it confirms the failure happened before any search could run. Your request couldn't connect to the host, so OffenderQuery never got a chance to look anyone up.

Capture Proof

• ✓ Take a screenshot of the full error page showing “The requested URL could not be retrieved” and the “Network is unreachable” message.
• ✓ Copy and paste the entire error text into a note (include the lines with the URL and “Connection to 167.195.96.83 failed”).
• ✓ Save the “Generated” line with the timestamp (for example, Wed, 28 Jan 2026 02:20:47 GMT and the later attempt at 02:21:12 GMT) so you can show exactly when it failed.
• ✓ Keep both the screenshot and the pasted text together so you have a clean record if you need to report the problem.

At the bottom of the error page, look for a "Generated … by …" line. In the examples shown, it reads "by penmates-mac-studio.tail755b08.ts.net (squid/7.3)." This identifier shows what produced the error page. If you need to forward details to someone who can troubleshoot, including this line makes your report more useful.

1. Retry the request - refresh the page and try loading the OffenderQuery form again (the page says the URL could not be retrieved).
2. Wait a short while, then try again - the error message itself says the remote host or network may be down and to try the request again.
3. Use the contact listed on the error page if it keeps failing - the page identifies the cache administrator as “webmaster,” which is the label you can reference if you’re reporting the issue through the channel shown there.

Short Term Next Steps

• ✓ Don’t treat this as a “no results” situation - “(51) Network is unreachable” points to a connection problem, not a missing record.
• ✓ Retry periodically and keep track of each failure; separate attempts can show separate “Generated” timestamps (like 02:20:47 GMT and 02:21:12 GMT on 28 Jan 2026).
• ✓ Hold onto your screenshot and copied error text so you can share the exact wording if you need help later.

When reporting the outage, keep it tight and specific. Say the OffenderQuery page shows "The requested URL could not be retrieved" for http://www.dcor.state.ga.us/GDC/OffenderQuery/jsp/OffQryForm.jsp, along with "Connection to 167.195.96.83 failed" and "(51) Network is unreachable." Attach your screenshot, paste the full error text, and include the "Generated" timestamp plus the "Generated by … (squid/7.3)" line. The error page lists the cache administrator as "webmaster" - mention that if you're following its instructions.