How to Contact an Inmate at Muskegon County Jail (MI)
Trying to stay in touch with someone at Muskegon County Jail? You have three main options: scheduled visits, GTL video visitation, and Securus phone and voicemail.
On-site visits at Muskegon County Jail aren't walk-in. You need to schedule at least 24 hours in advance, and each visit lasts 25 minutes. Visits run five days a week but not on federal holidays. If you're coordinating travel, work, or childcare, that holiday exception is easy to overlook.
Bring a valid government-issued photo ID for check-in. Visitors under 18 can use a current school year photo ID instead. Count heads before you book. Each visit allows up to 2 adults and 2 children under 12. Children 12 and over count as adult visitors, which can affect who gets in together.
For remote contact, Muskegon County Jail uses two providers. Video visitation runs through GTL. If you have trouble scheduling or hit a snag during a visit, call GTL's helpdesk at 855-208-7349. Phone service is handled by Securus Technologies. To leave a voicemail for an inmate, call 1-866-949-4574, select "Muskegon County Jail," and follow the prompts.
Steps to Follow
- ✓ Schedule your on-site visit by appointment, at least 24 hours ahead.
- ✓ Plan for a 25-minute on-site visit.
- ✓ Pick a visiting day that fits the jail’s schedule (visits run five days a week, excluding federal holidays).
- ✓ Bring valid government-issued ID for check-in (a current school year photo ID works for anyone under 18).
- ✓ Keep your group within the limit: up to 2 adults and 2 children under 12 per visit.
- ✓ If a child is 12 or older, schedule them as an adult visitor.
- ✓ Use GTL for video visitation at Muskegon County Jail.
- ✓ Call GTL’s helpdesk at 855-208-7349 if you have problems scheduling a video visit or if issues come up during the visit.
- ✓ Use Securus Technologies for phone service.
- ✓ To leave an inmate a voicemail, call 1-866-949-4574, select “Muskegon County Jail,” and follow the voice prompts.
Verify before you go: Confirm your appointment is booked at least 24 hours out, that on-site visits are still running five days a week (excluding federal holidays), and that the visit length is 25 minutes.
Verify vendor info: Video visitation runs through GTL (helpdesk: 855-208-7349). Phone and voicemail go through Securus, and voicemail uses 1-866-949-4574 with "Muskegon County Jail" selected.
Verify check-in rules: Double-check that your ID is valid (and remember the under-18 school photo ID rule). Make sure your group fits the 2-adult, 2-children-under-12 limit. Children 12 and over are scheduled as adults.
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