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Setting Up Video Visits from Home: GTL VisBridge Setup for Muskegon County Jail

Planning a video visit from home with someone at Muskegon County Jail? A little setup ahead of time goes a long way. Here's how to confirm you're using the right system, install GTL VisBridge on your desktop, and run the built-in tester so you're ready when your visit starts.

• 2 min read • co.muskegon.mi.us
Setting Up Video Visits from Home: GTL VisBridge Setup for Muskegon County Jail

Muskegon County Jail uses GTL for video visitation. To book a visit - whether on-site or from home - head to the jail's video visitation scheduling page. Hit a snag while scheduling, logging in, or during the visit itself? Call the GTL helpdesk at 855-208-7349. Keep that number handy. It'll save you time if something goes wrong right before your scheduled start.

Setting Up Video Visits from Home: GTL VisBridge Setup for Muskegon County Jail
  1. Use a desktop or laptop for this setup - Muskegon County Jail’s online video visits for desktop users require the GTL VisBridge desktop application.
  2. Log in to your visitor account - Sign in before your visit so you can access the download and testing tools from inside your account.
  3. Download and install GTL VisBridge - Follow the prompts from your visitor account to install the VisBridge application on your computer.
  4. Plan to sign in early next time - Build in at least 10 minutes before each visit so you have time to confirm everything is working.
  1. Log in at least 10 minutes before your visit - Give yourself enough time to test and fix any last-minute audio/video issues.
  2. Open “Internet Visit Tester” from the menu bar - This option is inside your visitor account.
  3. Run the tester and follow the prompts - Confirm your connection, camera, and microphone are working before the scheduled visit starts.

Need help right now? Muskegon County Jail’s video visitation is run by GTL. For scheduling problems or technical issues during a visit, call the GTL helpdesk at 855-208-7349.

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