Setting Up Video Visits from Home: Muskegon County Jail's GTL System Step-by-Step
Setting up a video visit from home comes down to using the right portal and testing your device before your scheduled time. Here's the exact process Muskegon County Jail uses through GTL, plus what to do when the tech doesn't cooperate.
Video visits at Muskegon County Jail (both on-site and from home) are scheduled through the jail's online visitor portal. Whether you're booking a new time, changing an existing one, or just confirming your slot, the portal is your starting point.
The same portal handles pay-per-visit scheduling. This applies when the incarcerated person has already used their free visit quota and you want to book an additional visit.
Muskegon County Jail’s video visitation is operated by GTL, so you will see GTL tools and prompts as you schedule and connect.
Visiting from a desktop or laptop? You'll need to install the GTL VisBridge desktop application. VisBridge handles the actual video connection, so plan for a quick download and setup your first time around.
- Log into your visitor account early - Sign in at least 10 minutes before your scheduled visit so you have time to handle any setup prompts.
- Open the “Internet Visit Tester” - In the portal menu bar, select “Internet Visit Tester” to start the guided setup.
- Download GTL VisBridge when prompted - Follow the on-screen prompts to download and install the VisBridge desktop application.
- Run the test and allow permissions - Use the tester to confirm your audio and video work and approve any camera/microphone permissions so you are ready at visit time.
Tip: Log in and run the "Internet Visit Tester" at least 10 minutes early. Downloads and camera or microphone permissions can take longer than you'd expect.
Think of that 10-minute early login as part of the appointment. Signing in ahead of time and running the "Internet Visit Tester" lets you catch problems before your visit window actually starts.
VisBridge is required for desktop visits, so your best move for a smooth session is testing everything before you connect. A stable internet connection helps, but the real priority is running the tester to confirm your camera and microphone work and that you've granted the necessary permissions inside VisBridge.
Note: All visits are by appointment only and must be scheduled at least 24 hours in advance.
Run into problems scheduling or connecting? Contact GTL's helpdesk at 855-208-7349. This is the right number for portal issues and connection trouble tied to the GTL system.
Troubleshooting Checklist
- ✓ Close and reopen the GTL VisBridge app, then try connecting again.
- ✓ Restart your computer if VisBridge or your camera/microphone seems “stuck.”
- ✓ Check your internet connection, then reconnect.
- ✓ Log back into your visitor portal and rerun “Internet Visit Tester.”
- ✓ Confirm your camera and microphone permissions are allowed for VisBridge.
- ✓ If it still will not work, call GTL’s helpdesk at 855-208-7349.
Note: If the tester keeps failing or the visit will not connect, call GTL’s helpdesk at 855-208-7349 for real-time assistance.
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