How to send messages, photos, and packages
Staying in touch with someone at Muskegon County Jail runs through GTL and Securus. For video visitation, schedule and purchase remote or on-site visits through the Muskegon County Jail online visitor portal—the system confirms visits instantly. Joining from a desktop? You'll need the GTL VisBridge application. Sign in at least 10 minutes early, select "Internet Visit Tester," and follow the prompts to confirm your audio and video work. For scheduling or connection problems, contact the GTL helpdesk at 855-208-7349. Phone services and payment options go through Securus Technologies. You can also leave a voicemail by calling 1-866-949-4574, selecting "Muskegon County Jail," and following the prompts—the inmate will be notified. Keep in mind that non-legal communications may be recorded or monitored.
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Want to write someone at Muskegon County Jail? You'll need a pre-stamped postcard—that's the only written communication the jail accepts. Regular letters won't make it through. Unless your mail is clearly marked as legal correspondence, it gets returned to sender.
Trying to write someone at Muskegon County Jail? The mail rules are strict: only pre-stamped, original postcards are accepted. Here's how to send one correctly so it actually gets delivered.
Schedule and purchase video visits through the Muskegon County Jail online visitor portal; visits are confirmed instantly. If you have scheduling or visit issues, contact GTL support at 855-208-7349.
Use the GTL VisBridge desktop application and log into your visitor account. Sign in at least 10 minutes before the visit, choose “Internet Visit Tester,” and follow the prompts to verify your audio and video.
Call 1-866-949-4574, select “Muskegon County Jail,” and follow the prompts to leave a message. The incarcerated person will be notified when a voicemail is received.
You may send only pre-stamped postcards as personal written communication. Other personal letters and packages will be returned to sender, and legal mail is handled separately.
Address mail to: Muskegon County Jail, 980 Terrace Street, Muskegon, MI 49440. Include the resident’s full name and booking/ID number, plus your full name and return address; clearly label attorney correspondence as legal mail if applicable.
Mail is received Monday through Friday, with no mail on holidays. Do not send packages or external shipments—packages are not allowed and will be disposed of if sent.
Visiting someone at Muskegon County Jail is straightforward once you know the timing rules and what gets you denied at check-in. This guide covers how to book correctly, show up on time, and avoid forfeiting your visit.
Two rules trip people up most at Muskegon County Jail: visits are appointment-only (book at least 24 hours ahead), and if you show up late, you lose the visit. Know these upfront and your first visit gets a lot easier.
Planning a video visit from home with someone at Muskegon County Jail? A little setup ahead of time goes a long way. Here's how to confirm you're using the right system, install GTL VisBridge on your desktop, and run the built-in tester so you're ready when your visit starts.
