Who to call about someone at Napoleonville Detention Center: LAVNS, DOC locator, and Securus
Trying to find someone, confirm where they're housed, or fix phone-call issues connected to Napoleonville Detention Center? These three resources are usually the fastest place to start.
The quickest way to locate someone in Louisiana DPS&C custody - including people housed at Napoleonville Detention Center - is the DOC Offender Locator at 225-383-4580. It's available 24/7 and built specifically to tell you where a person is currently located in the system.
- ✓ Have the person’s DOC/DPS&C number ready (if you know it)
- ✓ If you don’t have the number, have the person’s full name and date of birth
- ✓ Ask for (or be ready to write down) the housing assignment
- ✓ Ask for the facility address and a contact phone number
- ✓ Ask whether a projected release date is available
LAVNS (the Louisiana Automated Victim Notification System) is another statewide option. It runs through VINELink and lets family and friends search for an offender's location across Louisiana. If calling is easier than searching online, use the 24-hour toll-free line at 866-528-6748.
Note: Both the DOC Offender Locator and LAVNS update every 24 hours, so very recent moves may not show up right away.
Questions about phone calls - charges, getting calls to connect, or stopping unwanted calls? Start with the phone provider. Securus Technologies handles telephone access for people in DOC custody.
- ✓ Securus Customer Service: 1-800-844-6591
- ✓ Billing issues
- ✓ Problems receiving calls from someone in custody
- ✓ Unwanted calls
- ✓ Requesting a block on future calls from a specific person (or people) in custody
Use the DOC Offender Locator when you need to find out where someone is and pull basic custody details. You'll get the best results with either the DOC/DPS&C number or the person's name and date of birth - the system uses that info to show housing assignment, facility address, contact phone number, and (when available) a projected release date.
For building-specific questions - how visitation is scheduled, current visiting hours, disability accommodations - call the facility directly. Statewide locator tools can tell you where someone is, but they won't walk you through day-to-day visiting logistics.
Phone service issues? Go straight to Securus. Their customer service line handles the problems families run into most often: billing questions, calls that won't connect, unwanted calls, and requests to block future calls.
Tired of constantly checking? LAVNS offers emergency notifications too. Sign up to receive alerts by phone, text, or email about emergencies (like escapes) and general updates like visitation cancellations.
For broader "how it works" questions - communication rules, general processes, what families can expect - check out the Louisiana DOC informational handbook and related DOC resources. Understanding the bigger picture can make your calls shorter and more productive.
Quick Checklist Call Script
- ✓ The person’s full legal name
- ✓ Their DOC/DPS&C number (if you have it)
- ✓ If you don’t have the number: their date of birth
- ✓ Where you believe they may be housed (for example, Napoleonville Detention Center)
- ✓ Your exact question (location, housing assignment, facility address/phone, projected release date)
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