Phone Calls from Natchitoches Parish Detention Center: What Families Should Know
Phone rules can feel confusing at first—especially when you're trying to get calls on a cell phone. Here's how it works, what can block calls, and who to contact when something goes wrong.
Everything starts with the "master telephone list." Your loved one can keep up to 20 phone numbers on this list - family, friends, and legal contacts. Not getting calls? First, check whether your number is actually on their approved list. If it's not, they'll need to add it. Updates are only allowed quarterly, so changes don't happen right away.
Numbers that aren't on the list won't connect. The system automatically blocks any call to an unapproved number - even if you're ready and willing to accept the charges. Your number has to be on that list first.
All calls are collect, and the phones are outbound-only. Your loved one has to place the call from inside. You can't call into the jail and get connected through the inmate phone system.
Calls max out at 15 minutes. If you need to cover a lot - kids, bills, court dates - prioritize what matters most so you don't get cut off mid-sentence.
Receiving calls on a cell phone takes extra setup. You'll need to create an account with Securus and provide your primary residence information. Even then, your number still has to be on the incarcerated person's approved master list before calls will connect.
Note: Calls to prepaid cell phones are not permitted.
Securus Technologies handles phone service. For billing questions, trouble receiving calls, unwanted calls, or to block future calls, contact Securus Customer Service at 1-800-844-6591.
If phone access is slow or unreliable, JPay offers another way to stay in touch. The Department's secure messaging system lets you send messages and appropriate photos without giving the person in custody internet access.
Find an Inmate at Natchitoches Parish Detention Center
Search for a loved one and send messages and photos in minutes.
