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Phone Payment Changes & AdvanceConnect: What the Securus Notices Mean for Families

• 2 min read • securustech.net
Phone Payment Changes & AdvanceConnect: What the Securus Notices Mean for Families

Securus posted an

Heads up: December 1, 2025 is the effective date. To continue paid phone calls, plan to have a funded AdvanceConnect account in place.

During this transition, Securus says any phone number your loved one calls that isn't linked to a funded AdvanceConnect account will receive one free 60-second call per month. This free call is tied to the phone number being called, and according to the notice, it starts immediately.

Running into problems? Securus directs families to their Customer Care line at 972-734-1111, available 24/7.

For questions about account setup, funding, or why a call didn't connect, contact Securus Customer Care at 972-734-1111. Having them look at the account tied to your phone number is usually the fastest way to resolve payment issues.

Phone Payment Changes & AdvanceConnect: What the Securus Notices Mean for Families

This article summarizes two points from vendor-posted notices: the December 1, 2025 requirement for a funded AdvanceConnect account to pay for calls, and the limited free-call policy (one free 60-second call per month for numbers without a funded AdvanceConnect account). The notices don't cover every payment method, exception, or fee - treat this as a summary of what Securus has publicly highlighted, not a complete rate breakdown.

Before you deposit money: Verify the current payment options and any fees directly with Securus, since policies and pricing can change.

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