Penmate Inmate Support Guides
who-to-call-before-neal-unit-visit

Who to Call Before Visiting Neal Unit (how to confirm inmate assignment, approval, and cancellations)

A quick call before you hit the road can save you a wasted trip. Use the options below to confirm the person you're visiting is at Neal Unit, still eligible for visits, and that visitation hasn't been canceled.

• 2 min read • tdcj.texas.gov
Who to Call Before Visiting Neal Unit (how to confirm inmate assignment, approval, and cancellations)

Before you travel to Neal Unit, call the unit for final confirmation. You want to verify three things: the inmate is still assigned to Neal Unit, they currently have visitation privileges, and the schedule hasn't been canceled. Last-minute changes happen - even when information is updated regularly. A quick call can prevent a long drive for a visit that won't happen.

Who to Call Before Visiting Neal Unit (how to confirm inmate assignment, approval, and cancellations)

Numbers Places

  • ✓ Use the online inmate search to look up the inmate’s TDCJ ID number if you don’t have it.
  • ✓ Call (936) 295-6371 to request help finding an inmate’s TDCJ ID number.
  • ✓ Call (800) 535-0283 to request help finding an inmate’s TDCJ ID number.
  • ✓ If you’re trying to register to receive telephone calls from an inmate, you’ll need the inmate’s TDCJ ID number.
  • ✓ For inmate telephone registration/vendor information, call (866) 806-7804.
  • ✓ If you need a unit-specific phone number to confirm details directly with the facility, use the TDCJ unit phone list and call the number listed for Neal Unit.

Note: A Neal Unit-specific phone number isn’t included in the sources provided here. Use the TDCJ unit phone list to find the unit’s number, then call to confirm assignment, eligibility, and whether visits are being held.

Not sure you're approved to visit? Call the unit and ask them to verify your approved visitor status. This is one of the most common reasons people get turned away at check-in. Much easier to clear up before you travel than after you arrive.

Unit-wide visitation cancellations happen, and they affect everyone - even if the inmate is eligible and you're approved. TDCJ posts cancellation notices on the TDCJ homepage, but call the unit for final confirmation before traveling. This is especially true if you're driving a long distance or visiting during a busy period when schedules shift quickly.

Heads up: TDCJ publishes two different weekday phone windows for inmate phone/ID help - 8 a.m.–4 p.m. Monday–Friday and 8 a.m.–5 p.m. Monday–Friday. When you call, confirm the current hours so you don't end up dialing outside the answering window.

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How to register a phone number to receive calls from an inmate at Neal Unit (step-by-step)

Want to receive calls from someone at the Neal Unit? You'll need to register your phone number with TDCJ first. Here's how to do it, step by step - plus what to do if something goes wrong.