Contact an Inmate at TDCJ Neal Unit.

Mail, photos, messaging, and phone/call options for staying in touch.

Overview

Sending mail to someone at Neal Unit works differently now. As of Sept. 6, 2023, incoming personal mail goes to a centralized Digital Mail Processing Center, where accepted correspondence is scanned and uploaded to the inmate's secure tablet. Address personal mail to the Texas Department of Criminal Justice with the inmate's full name and TDCJ number, and send it to PO Box 660400, Dallas, TX 75266-0400. If the person you're writing to doesn't have a tablet, they'll receive a black-and-white printed copy instead. Legal and other privileged mail is handled separately and may bypass the digital scanning process. Stick to standard addressing and content rules, and avoid prohibited items.

Find an Inmate at TDCJ Neal Unit

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Quick Facts

  • The Neal Unit Inmate Technology Services office answers calls Monday–Friday, 8 a.m. to 3 p.m., excluding state holidays.
  • To receive inmate calls you must register your telephone number through the Friends & Family enrollment and provide the inmate’s TDCJ ID number.
  • The facility provides an ITS contact email address for technology and calling questions.
  • As of Sept 6, 2023, incoming personal mail for Neal Unit inmates is sent to a Digital Mail Processing Center to be scanned and uploaded to inmates' tablets.
  • To send personal mail to Neal Unit inmates, address it to Texas Department of Criminal Justice with the inmate's full name and TDCJ number at PO Box 660400, Dallas, TX 75266-0400.

Contact & Communication Guides

Common Questions

What are the Neal Unit Inmate Technology Services calling hours?

ITS answers calls Monday through Friday, 8 a.m. to 3 p.m., excluding state holidays. Contact methods are listed in unit communications.

How do I register my phone number to receive calls from a Neal Unit inmate?

Register your telephone number through the Friends & Family enrollment process, and enter the inmate’s TDCJ ID number when prompted. If you need technical help setting up calling, use the vendor support numbers provided in the enrollment system.

How should I address mail for someone at Neal Unit?

Address personal mail to: Texas Department of Criminal Justice, the inmate’s full name and TDCJ number, PO Box 660400, Dallas, TX 75266-0400. Put your full name and return address on the envelope.

Will my letter be scanned or delivered as paper at Neal Unit?

Personal mail goes to a Digital Mail Processing Center, gets scanned, and is uploaded to the inmate's tablet. No tablet? They receive a black-and-white printed copy of the scanned letter.

Can I send legal mail to Neal Unit and will it be scanned?

Yes. Legal and other privileged mail is typically processed separately through the facility’s legal-mail system and may bypass the centralized scanning workflow; it may be inspected only for contraband under privileged-mail procedures.

Other Guides for TDCJ Neal Unit

Before Your First Visit to Neal Unit: What to Bring (and What to Leave at Home)

Your first stop at Neal Unit is the secure perimeter—and what you bring matters. Staff can search visitors, and any vehicle on TDCJ property is fair game for a search too. Think of your car as part of the screening process, not a place to stash prohibited items. Once inside, assume your visit is being monitored. All inmate visits (except attorney-client meetings) may be electronically recorded. You can still have a meaningful conversation—just keep things appropriate for a setting where someone might be watching.

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