Send Photos & Mail at TDCJ Neal Unit

How to send messages, photos, and packages

Overview

Inmate Technology Services (ITS) handles phone and technology issues at Neal Unit. Office hours are Monday through Friday, 8 a.m. to 3 p.m. (excluding state holidays). Unit communications list ITS contact details, including an email address, for help with calling and related services. To receive calls from an inmate, register your telephone number through the Friends & Family enrollment process—you'll need the inmate's TDCJ ID number. The system also provides vendor phone support numbers. Run into problems with phone service, e‑messaging, tablets, or other vendor services? File a complaint through the ITS Contact Form or mail the Inmate Technology Services Contract Manager at PO Box 4016, Huntsville.

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Quick Facts

The Neal Unit Inmate Technology Services office answers calls Monday–Friday, 8 a.m. to 3 p.m., excluding state holidays.
To receive inmate calls you must register your telephone number through the Friends & Family enrollment and provide the inmate’s TDCJ ID number.
Complaints about phone, e‑messaging, tablets, or Securus services should be filed via the ITS Contact Form or mailed to the Inmate Technology Services Contract Manager at PO Box 4016, Huntsville.
The facility provides an ITS contact email address for technology and calling questions.
As of Sept 6, 2023, incoming personal mail for Neal Unit inmates is sent to a Digital Mail Processing Center to be scanned and uploaded to inmates' tablets.

Common Questions

What are the Neal Unit Inmate Technology Services calling hours?

ITS answers calls Monday through Friday, 8 a.m. to 3 p.m., excluding state holidays. Contact methods are listed in unit communications.

How do I register my phone number to receive calls from a Neal Unit inmate?

Register your telephone number through the Friends & Family enrollment process, and enter the inmate’s TDCJ ID number when prompted. If you need technical help setting up calling, use the vendor support numbers provided in the enrollment system.

How can I file a complaint about phone or e‑message services for a Neal Unit inmate?

File complaints through the ITS Contact Form, or mail them to the Inmate Technology Services Contract Manager at PO Box 4016, Huntsville. ITS guidance also lists email contacts for vendor service concerns.

How should I address mail for someone at Neal Unit?

Address personal mail to: Texas Department of Criminal Justice, the inmate’s full name and TDCJ number, PO Box 660400, Dallas, TX 75266-0400. Put your full name and return address on the envelope.

Will my letter be scanned or delivered as paper at Neal Unit?

Personal mail goes to a Digital Mail Processing Center, gets scanned, and is uploaded to the inmate's tablet. No tablet? They receive a black-and-white printed copy of the scanned letter.

Can I send legal mail to Neal Unit and will it be scanned?

Yes. Legal and other privileged mail is typically processed separately through the facility’s legal-mail system and may bypass the centralized scanning workflow; it may be inspected only for contraband under privileged-mail procedures.

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