Mail, photos, messaging, and phone/call options for staying in touch.
Sending mail to someone at Neal Unit works differently now. As of Sept. 6, 2023, incoming personal mail goes to a centralized Digital Mail Processing Center, where accepted correspondence is scanned and uploaded to the inmate's secure tablet. Address personal mail to the Texas Department of Criminal Justice with the inmate's full name and TDCJ number, and send it to PO Box 660400, Dallas, TX 75266-0400. If the person you're writing to doesn't have a tablet, they'll receive a black-and-white printed copy instead. Legal and other privileged mail is handled separately and may bypass the digital scanning process. Stick to standard addressing and content rules, and avoid prohibited items.
Search for a loved one and send messages and photos in minutes.
Want to receive calls from someone at the Neal Unit? You'll need to register your phone number with TDCJ first. Here's how to do it, step by step—plus what to do if something goes wrong.
Want to receive phone calls from someone at the Neal Unit? You'll need to register your phone number first. Once it's on file, your loved one can call you through the TDCJ inmate telephone system.
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Contact visits can feel nerve-wracking the first time—you don't want to accidentally break a rule. Here's what Neal Unit allows for physical contact, how seating works, and what to expect during your time together.
A quick call before you hit the road can save you a wasted trip. Use the options below to confirm the person you're visiting is at Neal Unit, still eligible for visits, and that visitation hasn't been canceled.
ITS answers calls Monday through Friday, 8 a.m. to 3 p.m., excluding state holidays. Contact methods are listed in unit communications.
Register your telephone number through the Friends & Family enrollment process, and enter the inmate’s TDCJ ID number when prompted. If you need technical help setting up calling, use the vendor support numbers provided in the enrollment system.
Address personal mail to: Texas Department of Criminal Justice, the inmate’s full name and TDCJ number, PO Box 660400, Dallas, TX 75266-0400. Put your full name and return address on the envelope.
Personal mail goes to a Digital Mail Processing Center, gets scanned, and is uploaded to the inmate's tablet. No tablet? They receive a black-and-white printed copy of the scanned letter.
Yes. Legal and other privileged mail is typically processed separately through the facility’s legal-mail system and may bypass the centralized scanning workflow; it may be inspected only for contraband under privileged-mail procedures.
Your first stop at Neal Unit is the secure perimeter—and what you bring matters. Staff can search visitors, and any vehicle on TDCJ property is fair game for a search too. Think of your car as part of the screening process, not a place to stash prohibited items. Once inside, assume your visit is being monitored. All inmate visits (except attorney-client meetings) may be electronically recorded. You can still have a meaningful conversation—just keep things appropriate for a setting where someone might be watching.
Remote video visits work well when you can't get to the unit in person—but they follow different rules than both in-person visits and tablet video visits. Here's how Securus remote video visitation works, what it costs, and the limits you'll need to plan around.
Scheduling a visit at Neal Unit starts with the TDCJ Online Visitation Scheduler. Set up your account, add the inmate to your profile, wait for verification, then book your time slot.
