How to Address Mail to Someone at Nebraska Correctional Center for Women (use the new vendor mailbox)

Starting November 12, 2024, the Nebraska Department of Correctional Services (NDCS) switched to a contracted scanning vendor for all incoming personal mail.

Personal letters for someone at Nebraska Correctional Center for Women now go to the vendor mailbox (Box 247, Phoenix, MD 21131) - not to the facility itself.

Use this exact addressing format on the envelope, and send it to the vendor mailbox (not to the prison): Facility Name (place the incarcerated individual is assigned) State of Nebraska Department of Correctional Services Incarcerated Individual’s Committed Name or Legally Changed Name and Institutional Number Box 247 Phoenix, MD 21131

1. Confirm the name and institutional number - Use the person’s committed name (or legally changed name) and include their institutional number. That combination is part of the required address format.
2. Write the address exactly as required - Put the facility name (where they’re assigned), then “State of Nebraska Department of Correctional Services,” then the person’s name + institutional number, and send it to Box 247, Phoenix, MD 21131.
3. Add your return address - Put your full return address on the outside of the envelope so mail can be returned if there’s an addressing problem.
4. Mail it through USPS like a normal letter - Once it’s addressed to the vendor mailbox, you can send it as standard mail.
5. Double-check the two most common mistakes - Leaving off the institutional number or using the wrong facility name can slow things down or cause the letter to be returned.

Once your letter reaches the vendor mailbox, it goes through the scanning process. The original paper letter won't be delivered directly to the facility.

Return Reject Checklist

• ✓ The envelope is addressed to the vendor mailbox: Box 247, Phoenix, MD 21131 (not to the facility)
• ✓ You included the facility name (where the person is assigned) and “State of Nebraska Department of Correctional Services”
• ✓ You used the incarcerated person’s committed name (or legally changed name)
• ✓ You included the institutional number (no number = common problem)
• ✓ If something was rejected/returned, re-check the address format against the required lines above before you resend

Questions about the vendor mail process - or trying to figure out why something hasn't arrived? Call the vendor's customer care line at 1-866-516-0115.

If you've double-checked the address format and still can't get answers, reach out to NDCS directly through their official channels for mail and records questions.