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VisNow Video Chats at Nebraska Correctional Center for Women: How the 15-minute tablet visits work

VisNow is a video chat option through ViaPath/Telmate (GettingOut) that uses the incarcerated person's tablet. Once you understand two key rules—where the tablet must stay during the call and how long each session lasts—planning visits that protect everyone's privileges gets much simpler.

• 3 min read • corrections.nebraska.gov
VisNow Video Chats at Nebraska Correctional Center for Women: How the 15-minute tablet visits work

VisNow is a ViaPath/Telmate (GettingOut) video chat feature that uses the incarcerated person’s tablet for the visit. If you run into technical issues on your end - trouble connecting, audio problems, or account questions - GettingOut’s Customer Care line is 1-866-516-0115.

At Nebraska Correctional Center for Women, a VisNow visit starts when the incarcerated person attaches their ViaPath tablet to a mounted docking station in their housing unit. The tablet has to stay docked for the entire call - removing it mid-visit isn't allowed. Plan on the call staying in that one spot.

Each VisNow session maxes out at 15 minutes. The limit is per session, not per day, so there's no cap on how many 15-minute visits can happen in a single day. Want more time together? Think of it as short check-ins - when one ends, you can reconnect for another.

Not everyone can use VisNow at all times. If the incarcerated person is on room or unit restrictions, video chats are off the table. Anyone with a no-contact restriction for minors (under 19) can't use VisNow with those minors. And the call is for the approved individual only - no other incarcerated person can participate.

VisNow Video Chats at Nebraska Correctional Center for Women: How the 15-minute tablet visits work

Visitor Rules

  • ✓ Do not video-record or audio-record a VisNow visit.
  • ✓ Do not transmit or share any recording on other platforms (for example, social media or streaming services).
  • ✓ No gang signs, signals, or gestures on camera.
  • ✓ No sexual content, poses, or gestures.
  • ✓ No weapons visible on the call.
  • ✓ No drug or alcohol use, and no drug/alcohol paraphernalia visible in the video.

Keep the visit limited to who's supposed to be there. Only the approved incarcerated person can be on the call - don't bring other incarcerated individuals into the frame or try to include them.

VisNow visits are monitored. If the incarcerated person breaks the rules, they can receive a misconduct report and have their VisNow privileges suspended immediately while awaiting a disciplinary hearing.

Violations can affect you too. Visitors who break the rules may be suspended or lose VisNow privileges entirely - worth keeping in mind before you answer a call.

  1. Do a quick tech check first - use a stable connection and make sure your camera and microphone work before the 15-minute clock starts.
  2. Keep minors off-screen if there’s a restriction - if the incarcerated person has a no-contact restriction with minors (under 19), don’t include those minors in the VisNow visit.
  3. Treat it like a monitored visit - avoid anything on camera that could be viewed as prohibited behavior, even as a joke.
  4. Call Customer Care for connection problems - GettingOut (ViaPath/Telmate) Customer Care is 1-866-516-0115.

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