How to Contact an Inmate at Facility

Nelson Coleman Correctional Center relies heavily on video systems for both arraignments and visitation. This setup reduces inmate transport and helps prevent contraband from entering the facility. For you, this means most contact happens through video rather than in-person visits or face-to-face processes.

Need help figuring out how to contact an inmate? Call the St. Charles Parish Sheriff's Office main line: (985) 783-6237. This number appears on the jail roster and online payments pages, making it your best starting point for current instructions.

Steps to Follow

• ✓ Confirm whether visitation and contact are currently handled through video visitation at the facility.
• ✓ Call the St. Charles Parish Sheriff’s Office at (985) 783-6237 and ask what options are available right now for contacting an inmate.
• ✓ Ask what you need to do on your end to use video visitation (what information they need from you, and any required steps before you can connect).
• ✓ Ask what schedule or timing rules apply, since video-based systems can still have set availability.
• ✓ If anything you are told sounds different from what you have done before, verify it again with the Sheriff’s Office, since processes can change as operations change.

Since the facility uses video systems to reduce transport and contraband, call ahead before making plans. Ask whether visitation is currently video-only or if in-person options exist. Also confirm whether any transport-related policies affect when and how you can reach the inmate.

1. Call the main Sheriff’s Office number for general guidance: (985) 783-6237. Tell them you are trying to contact an inmate and ask what the current, approved options are.
2. Use the drug hotline for suspected drug activity: (985) 785-4450. The Sheriff’s Office states that calls to this line are kept confidential.
3. Confirm what happens next: When you call either number, ask what follow-up steps (if any) they expect from you so you know whether to provide more details or documentation later.