Who to call about an inmate or an urgent concern at Nelson Coleman (numbers and when to use them)

For general jail-related questions and non-emergency concerns, call the St. Charles Parish Sheriff's Office at (985) 783-6237. This is the main number across Sheriff's Office resources and your best starting point for anything that isn't an immediate emergency.

The Sheriff's Office mailing address is 260 Judge Edward Dufresne Parkway, Luling, LA 70070.

Call 911 if there's an immediate threat to life or safety. For urgent situations that don't rise to that level, or for routine questions about an inmate, call the St. Charles Parish Sheriff's Office at (985) 783-6237. Not sure which applies? When in doubt, choose the option that gets help fastest: 911 for active emergencies, the Sheriff's Office number for everything else.

To report an assault involving a Nelson Coleman Correctional Center inmate, the Sheriff's Office Corrections page has a specific link titled "Report an Assault on a Nelson Coleman Correctional Center Inmate." Use that resource so your report reaches the right people.

Looking for PREA-related information? The Corrections page links to the facility's "PREA Final Audit Report" along with other resource materials.

To report drug activity, call the drug hotline at (985) 785-4450. The line is available 24 hours, and the Sheriff's Office says calls are kept confidential.

Having a technical problem, like trouble with a system connection? The Sheriff's Office IT team has technicians on call around the clock. For questions about IT or network services, call the main number at (985) 783-6237.

Prepare Before Call

• ✓ Inmate’s full name (spelling matters)
• ✓ Booking number, if you have it
• ✓ Your relationship to the inmate
• ✓ A short, clear description of what is happening and when it happened
• ✓ Whether you believe it is an emergency (if it is, call 911)