Neuse Correctional Inst., NC

Phone, messaging, and video services at Neuse Correctional Institution go through third-party vendors — you'll manage most communication through the vendor's app or online portal. For phone service help, ConnectNetwork's toll-free customer line is (888) 428-1845. Need to add money to a North Carolina adult correction trust account? Deposits are processed through TouchPay (GTL Financial Services), affiliated with ViaPath/Global Tel*Link. If you mailed a money order and it hasn't posted, wait at least one week before emailing moneyorders@viapath.com for help. The typical process: create a vendor account, add funds, then use that system to set up messaging or video access.

Mail rules at Neuse Correctional Institution follow North Carolina's broader prison policies. Most non-legal letters are processed by an offsite mail-scan vendor — items get screened, scanned, and delivered digitally to the incarcerated person's tablet or inbox. Packages and publications work differently: send them directly to the facility street address or through an approved vendor, not through the scanning vendor. Neuse participates in the state's seasonal package program, letting family and friends order pre-approved items. If the person gets placed on certain control statuses or Safekeeper before shipping, Union Supply Direct cancels the order and refunds you minus a $5 restocking fee. Property rules limit certain items, including footwear quantities. Confirm compatibility before ordering rechargeable electronics.

To mail funds for someone at Neuse Correctional Institution, use a U.S. money order payable to TouchPay Holdings — keep each money order at $300 or less. Fill out the NCDAC deposit slip completely and legibly in blue or black ink, detach it, and mail only the deposit slip and money order. No letters, photos, cash, stamps, staples, or paper clips. Send everything to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. TouchPay processes NCDAC trust deposits but isn't responsible for money orders lost in the mail. If there's a problem, they'll mail the money order and deposit slip back to the sender address on the form. Wait at least one week after mailing before emailing moneyorders@viapath.com. For additional forms and other payment options — including walk-in/Western Union cash payments using payment code NCDAC TRUST — check ConnectNetwork's Ways to Pay > Mail.

To look up someone at Neuse Correctional Institution, use North Carolina's Offender Public Information Search. Enter a full or partial name or an offender number. Too many matches? Narrow the list with filters like offender status, gender, race, and birth date. Name searches may allow partial or "sounds like" matches — you might need to enter at least one letter in the first-name field. Results typically show offender numbers (PID/JID), race/sex, height/weight, birth date, arrest or booking dates, charges, and custody status. This locator covers state prisons, probationers, and parolees, but not county jail rosters. Updates can lag, so recent changes may take time to appear.