Penmate Inmate Support Guides
who-handles-your-money-neuse

Who Handles Money Deposits for NC Inmates: TouchPay, ViaPath/GTL, and ConnectNetwork (Who to Contact if Something Goes Wrong)

Sending money to someone in the North Carolina Department of Adult Correction (NCDAC)? The vendor names on receipts and forms can be confusing. Here's how TouchPay, ViaPath/GTL, and ConnectNetwork fit together—and who to contact when a deposit doesn't go as planned.

• 2 min read • files.nc.gov
Who Handles Money Deposits for NC Inmates: TouchPay, ViaPath/GTL, and ConnectNetwork (Who to Contact if Something Goes Wrong)

NCDAC trust deposits are processed by TouchPay Holdings, L.L.C. TouchPay operates as GTL Financial Services and is a wholly owned subsidiary of Global Tel*Link Corporation (which does business as ViaPath Technologies). ConnectNetwork is also part of this same vendor ecosystem. That's why your receipts, forms, and customer support options might look like they're coming from different companies - they're all connected.

Sending a money order? Make it payable exactly to

Heads up: TouchPay states they're not responsible for money orders lost in the mail. Keep your receipt and consider using a trackable mailing method.

If TouchPay receives your money order but something's wrong with the deposit, they'll mail the money order and deposit slip back to you. The return goes to whatever sender address you wrote on the deposit slip - so double-check that it's complete and legible before you send anything.

  1. Wait at least one week after you mail it - the form’s instructions say not to reach out sooner than one week after mailing the money order.
  2. Email the money order support address - contact moneyorders@viapath.com for problems with mailed money orders.
Who Handles Money Deposits for NC Inmates: TouchPay, ViaPath/GTL, and ConnectNetwork (Who to Contact if Something Goes Wrong)

Need additional forms or want to verify the mailing payment details? The deposit form directs you to ConnectNetwork.com, then to Ways to Pay > Mail. That's the path referenced on NCDAC paperwork for mailed deposits.

For general assistance through ConnectNetwork, you can call their toll-free number: (888) 428-1845.

For issues specifically about a mailed money order - missing, delayed, or rejected - email moneyorders@viapath.com. Wait at least one week after mailing before reaching out.

Alternate Payment

  • ✓ For in-person cash trust payments, go to your nearest Western Union location and use the payment code NCDAC TRUST.

Find an Inmate at Neuse Correctional Inst., NC

Search for a loved one and send messages and photos in minutes.

Exact spelling helps find results faster

Free to search · Used by families nationwide
Woman using phone to connect with loved one

More from Neuse Correctional Inst., NC

mail-money-order-neuse-checklist

How to Mail a Money Order to Someone at Neuse Correctional Institution (Step‑by‑Step)

- A completed NCDAC trust-account deposit slip (detach it and include it with your money order) - A money order made payable to “TouchPay Holdings” - The offender’s full name and correct OID number (written clearly on the deposit slip and the money order) - A money order for $300 or less, issued in U.S. dollars

neuse-money-order-deposit-step-by-step

How to Mail a Money Order to Someone at Neuse Correctional: Step-by-Step

- Offender’s full name and OID number (so the deposit posts to the right trust account) - Money order made payable to TouchPay Holdings - Amount of $300 or less per money order, issued in US dollars - Mail to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174

neuse-seasonal-packages-ordering-guide

Ordering Seasonal Packages for Someone at Neuse Correctional: Deadlines, Limits, and What Happens If an Order Is Cancelled

Seasonal packages are one of the easiest ways to send approved items to someone at Neuse Correctional - as long as you know the ordering window, possession limits, and what happens if an order gets cancelled.