How to deposit funds, commissary, and payment options
To mail funds for someone at Neuse Correctional Institution, use a U.S. money order payable to TouchPay Holdings — keep each money order at $300 or less. Fill out the NCDAC deposit slip completely and legibly in blue or black ink, detach it, and mail only the deposit slip and money order. No letters, photos, cash, stamps, staples, or paper clips. Send everything to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. TouchPay processes NCDAC trust deposits but isn't responsible for money orders lost in the mail. If there's a problem, they'll mail the money order and deposit slip back to the sender address on the form. Wait at least one week after mailing before emailing moneyorders@viapath.com. For additional forms and other payment options — including walk-in/Western Union cash payments using payment code NCDAC TRUST — check ConnectNetwork's Ways to Pay > Mail.
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- A completed NCDAC trust-account deposit slip (detach it and include it with your money order) - A money order made payable to “TouchPay Holdings” - The offender’s full name and correct OID number (written clearly on the deposit slip and the money order) - A money order for $300 or less, issued in U.S. dollars
- Offender’s full name and OID number (so the deposit posts to the right trust account) - Money order made payable to **TouchPay Holdings** - Amount of **$300 or less per money order**, issued in **US dollars** - Mail to: **TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174**
Mailed a money order that hasn't posted yet? Wait at least one full week before reporting it to TouchPay/ViaPath. The deposit materials are clear: don't email about problems until at least a week after mailing.
Make the money order payable to TouchPay Holdings and keep it to $300 (USD) or less. Complete the NCDAC deposit slip in blue or black ink, detach it, and mail only the slip and money order—no letters, photos, cash, stamps, paper clips, or staples—to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
No. Deposits to an offender trust account are restricted to people listed as approved visitors, and deposits from non-approved visitors are rejected.
TouchPay says it isn’t responsible for money orders lost in the mail. If there’s a problem, TouchPay will mail the money order and deposit slip back to the sender address on the deposit slip; if you don’t receive it, the form instructs you to email moneyorders@viapath.com no sooner than one week after mailing.
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Sending money to someone in the North Carolina Department of Adult Correction (NCDAC)? The vendor names on receipts and forms can be confusing. Here's how TouchPay, ViaPath/GTL, and ConnectNetwork fit together—and who to contact when a deposit doesn't go as planned.
