How to deposit funds, commissary, and payment options
Sending money to someone at Neuse Correctional Institution goes through North Carolina's third-party payment vendors. You can typically deposit funds online, through a mobile app, by phone, at walk-in retail or kiosk locations, via cash-deposit services, or by mailing a money order. Enter the incarcerated person's name and inmate or account number exactly as shown on booking records, and include your sender information so the deposit posts to the right account. Follow the vendor's deposit form instructions closely. If mailing a money order, include the required facility or vendor deposit slip, make it payable to the vendor name shown on the state's forms, and skip any letters, photos, staples, or extras. Deposits go into the person's trust or commissary account for purchases and approved debits. Any remaining balance gets returned if they transfer or are released.
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- A completed NCDAC trust-account deposit slip (detach it and include it with your money order) - A money order made payable to âTouchPay Holdingsâ - The offenderâs full name and correct OID number (written clearly on the deposit slip and the money order) - A money order for $300 or less, issued in U.S. dollars
- Offenderâs full name and OID number (so the deposit posts to the right trust account) - Money order made payable to **TouchPay Holdings** - Amount of **$300 or less per money order**, issued in **US dollars** - Mail to: **TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174**
Mailed a money order that hasn't posted yet? Wait at least one full week before reporting it to TouchPay/ViaPath. The deposit materials are clear: don't email about problems until at least a week after mailing.
Deposit money through North Carolina's third-party vendor options: online, mobile app, phone, walk-in retail or kiosk locations, cash-deposit services, or mailed money orders. Enter the incarcerated person's exact booked name and inmate or account number, along with your sender information.
Yes. When mailing a money order, include the required facility or vendor deposit slip and follow any currency or amount rules listed on the state or vendor forms. Make it payable to the vendor name shown on those forms. Don't include letters, photos, staples, or other extras.
Use the incarcerated personâs full booked name and the inmate or account number exactly as shown on booking records. Add your sender information and follow the vendorâs deposit form instructions to prevent delays or misapplied funds.
Want to reach someone at Neuse Correctional Institution? Start by calling the facility directly to confirm the current communication rules for that person's housing unit and custody status.
Need to call the prison, send mail, or find directions? Here are the main contact details for Neuse Correctional Institution.
Sending money or packages to someone who's incarcerated can come with surprises, especially if their custody status changes. Here's the one facility-specific policy you should know before placing an order, plus what to double-check so you don't get hit with avoidable fees.
