How to send messages, photos, and packages
Phone, messaging, and video services at Neuse Correctional Institution go through third-party vendors — you'll manage most communication through the vendor's app or online portal. For phone service help, ConnectNetwork's toll-free customer line is (888) 428-1845. Need to add money to a North Carolina adult correction trust account? Deposits are processed through TouchPay (GTL Financial Services), affiliated with ViaPath/Global Tel*Link. If you mailed a money order and it hasn't posted, wait at least one week before emailing moneyorders@viapath.com for help. The typical process: create a vendor account, add funds, then use that system to set up messaging or video access.
Search for a loved one and send messages and photos in minutes.
- A completed NCDAC trust-account deposit slip (detach it and include it with your money order) - A money order made payable to “TouchPay Holdings” - The offender’s full name and correct OID number (written clearly on the deposit slip and the money order) - A money order for $300 or less, issued in U.S. dollars
Seasonal packages are one of the easiest ways to send approved items to someone at Neuse Correctional—as long as you know the ordering window, possession limits, and what happens if an order gets cancelled.
Phone service is handled by ConnectNetwork. You can reach their toll‑free customer line at (888) 428‑1845.
Trust deposits for North Carolina adult correction accounts are processed through TouchPay (GTL Financial Services). Use the TouchPay portal or the payment options the vendor provides.
Wait at least one week after mailing, then email ViaPath support at moneyorders@viapath.com. Keep your receipt and any tracking details handy so support can help faster.
Yes. North Carolina offers a statewide seasonal package program that family and friends can use to order packages for people in the Department of Adult Correction.
Yes. The items listed on the seasonal package shopping pages are described as pre-approved.
If the person is placed on certain control statuses or Safekeeper prior to shipping, Union Supply Direct will cancel the order and refund you minus a $5.00 restocking fee.
- Offender’s full name and OID number (so the deposit posts to the right trust account) - Money order made payable to **TouchPay Holdings** - Amount of **$300 or less per money order**, issued in **US dollars** - Mail to: **TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174**
Mailed a money order that hasn't posted yet? Wait at least one full week before reporting it to TouchPay/ViaPath. The deposit materials are clear: don't email about problems until at least a week after mailing.
Sending money to someone in the North Carolina Department of Adult Correction (NCDAC)? The vendor names on receipts and forms can be confusing. Here's how TouchPay, ViaPath/GTL, and ConnectNetwork fit together—and who to contact when a deposit doesn't go as planned.
